Disgusting serviced-Discovery Bank

I am disgusted at your service. I always rave to my family and friends to join until now Discovery bank has left a bitter taste . On the 22 June 25 i reported ***** on my account *** up until today i have received no feedback, when i call i am told the investigator will contact me later that day but i have not received one call. On the 22 June 25 i spoke to an agent and i specifically asked her if i replace my card will i be charged she said no. After i cancelled the card R200 was deducted . I called back to complain *** and was told they have to listen to the recorded conversation . Its almost 2 weeks later does it take that long to listen or are you just protecting your employees. I need urgent feedback on this! since you so proudly say on social media you are better than any other banks!