Disgusting Service. No Feedback

If I could rate it Zero I would

Discovery bank is this how you treat your clients , my card expired in Jan 2021, I immediately called the Callcenter to request for a replacement , because of covid regulations I was informed to register on the discovery app and proceed from there , which I did successfully, I further called them again and they requested that I send my identification documents to their fica email address, then I waited for over a week and nothing happened , I called the callcentre again on the 4th of february , they informed me that the fica dept says my ID copy is not visible enough, I resent everything , and I was told I will receive an sms from the courier company and further instructions on the app. Ever since nothing has happened no sms or email I have been continuously been calling the callcentre and being transferred from pillar to post with no feedback, yesterday on the 16th march 2021, I was informed by the team leader that he can see my ID copy and he will callback in 15 minutes . To No avail, I called back requesting to speak to the manager I was put on hold for over 15 minutes and my call was dropped , from the *********** Callcenter agents to the inefficient managers YOUR SERVICE IS Disgusting