Disgusting service inability to help

Trying to resolve a missing deposit into my account for the pass week. I made 6 calls and sent 5 emails with no help. I have about 5 different reference numbers which are all worthless. Each call i make i am on the phone for an average of 20mins per call. So frustrated that lead me to swear on the phone today. Everytime i call the consultant would give me a different version. All they need to do is look for the specific amount in the suspend acount in my name. To date i did not receive a single call from them or their management willing to assist me. Once this resolved i am certainly closing this account.