Disgusting service from *********** staff members

Discovery Bank. Where have your service levels fallen to? I have been trying to resolve an issue over email because I live internationally. Your consultants cannot resolve a simple issue and take days to reply if I am lucky. In a nutshell, I have paid up my budget facility. There was 6cents outstanding which I could not transfer from my fnb account. I requested that you just transfer from my straight facility. I then find out that my card is paused and I am getting an email saying that I still owe R832. My total outstanding was R7000. I paid R5000. More than the required min payment required. I get another email stating "thank you for bringing this to our attention and that was it. Card still paused and I cannot use it here. If you don't want me to use my card I will gladly cancel it and leave. I have been an employee of Discovery for 21 years. I sold your products for 8 years. I never ever provided this type of service to any client or member. Pls go and look at my profile and provide a comprehensive feedback and resolution. ***. and pls note that I am not available on my phone.