AH
Alan H

1 reviews | Active since Oct 2012

03 Sept 2015, 17:19

Disgusting service from Discovery Card

I app**** online for an extension to my Discovery Card limit. An amount was approved and I received a formal offer in the mane of the COO. Then it was apparently withdrawn and 10 days later I lost patience and this is the result:<br> Sir.<br> I AM DISGUSTED BY THE WAY THIS APPLICATION HAS BEEN HANDLED (YES, I AM SHOUTING)<br> 1. I OBJECT TO THE FALSE OFFER THAT WAS MADE IN THE NAME OF THE COO.<br> 2. I AM INSULTED BY THE FACT THAT THE VERACITY OF FORMAL PAYSLIPS FROM MY COMPANY IS QUESTIONED (AND BY PEOPLE THAT SEND UNTRUE CONGRATULATIONS & OFFERS)<br> 3. I AM DISGUSTED BY THE LONG TIME (10 DAYS) THE PROCESS HAS TAKEN<br> 4. I AM DISGUSTED BY THE FACT THAT DISCOVERY CARD DOES NOT TREAT ITS CUSTOMERS WITH DIGNITY AND RESPECT. My own bank does.<br> 5. THE WAY THIS APPLICATION WAS MISHANDLED PILES DISGRACE ONTO THE DISCOVERY IMAGE.<br> <br> Kindly cancel this application.<br> <br> I am willing to talk to Mr Sundelson the COO if he wishes to discuss the *********** way in which this application was mishandled, otherwise kindly waste no more of my time.<br>

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Replies (1)
Discovery Bank
Discovery Bank's reply04 Sept 2015, 13:42
Official
Hello aholloway@ ,

Thank you for your comment and for bringing this matter to our attention.

Our Limits and Upgrades Department will be in contact with you shortly.

Regards

Gisela Peters
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za