1 reviews | Active since Apr 2014
Disgusting Service from DISCOVERY BANK Cards delivery Service Provider - DSV
On Wednesday, 13th March 2024 I placed order for a new Discovery Debit Card and on Thursday morning I received notification that "Your new card is on its way!" via Discovery App. A week later, I haven't received my card except a text message saying DSV is trying to get hold of me to arrange delivery of my card and I do not have those records on my cellphone. Today when I do follow up, a lady called Sindi from DSV told me that DSV will only deliver my card next week Wednesday, 27th March 2024. What madness is that! I'm expecting my salary very soon and that is the only card I have. How am I expected to do transactions between now and a week from now??? If you really care about Customer service, please address this madness by DSV. I will be travelling for long weekend. How am I expected to travel without a bank card??? Please address this ******* by DSV.
Thanks for reaching out to us.
We do apologies for the inconvenience caused to you regarding this matter. Our systems show that you card has been delivered.
This complaint has been escalated with our card delivery team.
Regards
Girshwin
Thanks for reaching out to us.
We do apologies for the inconvenience caused to you regarding this matter. Our systems show that you card has been delivered.
This complaint has been escalated with our card delivery team.
Regards
Girshwin
