TK
Thandiwe K
1 reviews | Active since Jun 2019
30 Apr 2026, 23:04
Disgusting service from Discovery Bank
Discovery has the worst customer service!!!
You log a transactional dispute with the bank and no one has had the courtesy to attend to my dispute. Clearly discovery is allowing 3rd parties to successfully continue to debit your account even when you’ve already cancelled with that 3rd party and provide discovery bank with the relevant communication confirming the cancellation!!! Just ridiculous What nonsense is this!!! I want to close my account
Helpful (0)
Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
01 May 2026, 08:33Hi there,
Please receive this as confirmation of receipt and acknowledgement of your query.
Thank you for your patience and understanding while we investigate this for you.
Kind regards,
The Discovery Bank Team
Please receive this as confirmation of receipt and acknowledgement of your query.
Thank you for your patience and understanding while we investigate this for you.
Kind regards,
The Discovery Bank Team
Discovery Bank's reply01 May 2026, 08:33
Official
Hi there,
Please receive this as confirmation of receipt and acknowledgement of your query.
Thank you for your patience and understanding while we investigate this for you.
Kind regards,
The Discovery Bank Team
Please receive this as confirmation of receipt and acknowledgement of your query.
Thank you for your patience and understanding while we investigate this for you.
Kind regards,
The Discovery Bank Team
TK
Thandiwe K's updateReviewer Update
01 May 2026, 09:05I’ll wait another month for feedback right?!
I work for a financial institution I know this process and this is not how you treat customers
You guys are totally useless honestly!
I have provided you with the email confirmation of the cancellation!!
You are as much of ********s as the 3rd party who debited my account
I work for a financial institution I know this process and this is not how you treat customers
You guys are totally useless honestly!
I have provided you with the email confirmation of the cancellation!!
You are as much of ********s as the 3rd party who debited my account
TK
Thandiwe K's update01 May 2026, 09:05
Reviewer Update
I’ll wait another month for feedback right?!
I work for a financial institution I know this process and this is not how you treat customers
You guys are totally useless honestly!
I have provided you with the email confirmation of the cancellation!!
You are as much of ********s as the 3rd party who debited my account
I work for a financial institution I know this process and this is not how you treat customers
You guys are totally useless honestly!
I have provided you with the email confirmation of the cancellation!!
You are as much of ********s as the 3rd party who debited my account
Discovery Bank's replyOfficial
06 May 2026, 13:41Good day,
We apologize for your recent experience with us.
This is not the level of service we strive to provide to our clients, and we have escalated this case to the relevant department for an update. We will share the update with you as soon as we have it.
We apologize again for the inconvenience this has caused you.
Regards,
The Discovery Bank Team
We apologize for your recent experience with us.
This is not the level of service we strive to provide to our clients, and we have escalated this case to the relevant department for an update. We will share the update with you as soon as we have it.
We apologize again for the inconvenience this has caused you.
Regards,
The Discovery Bank Team
Discovery Bank's reply06 May 2026, 13:41
Official
Good day,
We apologize for your recent experience with us.
This is not the level of service we strive to provide to our clients, and we have escalated this case to the relevant department for an update. We will share the update with you as soon as we have it.
We apologize again for the inconvenience this has caused you.
Regards,
The Discovery Bank Team
We apologize for your recent experience with us.
This is not the level of service we strive to provide to our clients, and we have escalated this case to the relevant department for an update. We will share the update with you as soon as we have it.
We apologize again for the inconvenience this has caused you.
Regards,
The Discovery Bank Team
TK
Thandiwe K's updateReviewer Update
06 May 2026, 15:01I will be closing my account you guys are useless
TK
Thandiwe K's update06 May 2026, 15:01
Reviewer Update
I will be closing my account you guys are useless
Discovery Bank's replyOfficial
20 May 2026, 11:07Good day,
Please note that as at 8 May 2026, the dispute team is awaiting dispute response from the associated external party. Please note that disputes are generally a lengthy process so we may not advise on a turn-around time.
The dispute team will email relevant correspondence with you in due time.
Kind regards.
The Discovery Bank Team
Please note that as at 8 May 2026, the dispute team is awaiting dispute response from the associated external party. Please note that disputes are generally a lengthy process so we may not advise on a turn-around time.
The dispute team will email relevant correspondence with you in due time.
Kind regards.
The Discovery Bank Team
Discovery Bank's reply20 May 2026, 11:07
Official
Good day,
Please note that as at 8 May 2026, the dispute team is awaiting dispute response from the associated external party. Please note that disputes are generally a lengthy process so we may not advise on a turn-around time.
The dispute team will email relevant correspondence with you in due time.
Kind regards.
The Discovery Bank Team
Please note that as at 8 May 2026, the dispute team is awaiting dispute response from the associated external party. Please note that disputes are generally a lengthy process so we may not advise on a turn-around time.
The dispute team will email relevant correspondence with you in due time.
Kind regards.
The Discovery Bank Team