Disgusting Service from Discovery Bank

I was phoned at the beginning of last Month Aug. To be told that they were going to move my Discovery Cr card from FNB to their own bank. I was told that I had to make application on the app and that there will be no problem with getting a Cr card for my wife. (Like I had previously. I did the application, my wife did hers. She had problem with the app not accepting her proof of address. We were then asked to email the proof of address to them. Since then I have lost count how many times we have phone emailed etc. We even got one that said there was aproblem with her ID doc. and please come and visit our centre in Sandton where there is a Home Affairs dept. I live in Fish Hoek Cape Town. I was told by Z**** (name with held) that at the Canal Walk Cape Town there was the same services,

We have been promised that someone would get back to us. I have left a complaint at the email address for complaints, I got an email to say someone would contact us. Still no response.

The services is disgusting and I would like my old Cr card with my wife as a linked card back!!