kW
keith W
1 reviews | Active since Mar 2019
26 Nov 2021, 10:26
DISGUSTING SERVICE DISCOVERY BANK
I am totally disgusted at the service NO SERVICE received from Discovery Bank I received my new card at the start of the new month November 2021 and have still not been able to activated the card i have contacted them telephonically on numerous occasions to activate the new card THEY PROMISE TO CALL BACK STILL WATING FOT THE CALL the operator at callcentre confirms all sorted when purchasing items card is declined 1 There is no 3 digit sequence number on my card A *** 2 Sent an e mail to complaints no reply
hoping to get a call lets wait and see how long it takes as the record shows 70 nours
Helpful (0)
Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
26 Nov 2021, 14:17Hi Keith
Thank you for taking our call. As discussed, we’ve escalated your query to the relevant team for further assistance. Feedback will be provided to you directly.
For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.
Regards
Thuli
Discovery Bank's reply26 Nov 2021, 14:17
Official
Hi Keith
Thank you for taking our call. As discussed, we’ve escalated your query to the relevant team for further assistance. Feedback will be provided to you directly.
For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.
Regards
Thuli
kW
keith W's updateReviewer Update
30 Nov 2021, 09:15Hi Thuli
As per out telephonic conversation you informed me that a person will call me on Friday alternatively will call me Monday
It is now Tuesday and nobody has contacted
totally unacceptable
NO CUSTOMER SERVICE
As per out telephonic conversation you informed me that a person will call me on Friday alternatively will call me Monday
It is now Tuesday and nobody has contacted
totally unacceptable
NO CUSTOMER SERVICE
kW
keith W's update30 Nov 2021, 09:15
Reviewer Update
Hi Thuli
As per out telephonic conversation you informed me that a person will call me on Friday alternatively will call me Monday
It is now Tuesday and nobody has contacted
totally unacceptable
NO CUSTOMER SERVICE
As per out telephonic conversation you informed me that a person will call me on Friday alternatively will call me Monday
It is now Tuesday and nobody has contacted
totally unacceptable
NO CUSTOMER SERVICE
Discovery Bank's replyOfficial
30 Nov 2021, 12:40 Hi Keith
We have re-escalated your query to the relevant team for urgent assistance. Feedback will be provided to you directly.
For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.
Regards
Thuli
Regards
Thuli
Discovery Bank's reply30 Nov 2021, 12:40
Official
Hi Keith
We have re-escalated your query to the relevant team for urgent assistance. Feedback will be provided to you directly.
For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.
Regards
Thuli
Regards
Thuli
kW
As per out telephonic conversation you informed me that a person will call me on Friday alternatively will call me Monday
It is now Tuesday and nobody has contacted
totally unacceptable
NO CUSTOMER SERVICE
keith W's updateReviewer Update
01 Dec 2021, 11:53 Hi Thuli
- WEDNESDAY AND STILL NOBODY HAS CONTACTED ME SINCE FRIDAY ???????
As per out telephonic conversation you informed me that a person will call me on Friday alternatively will call me Monday
It is now Tuesday and nobody has contacted
totally unacceptable
NO CUSTOMER SERVICE
kW
keith W's update01 Dec 2021, 11:53
Reviewer Update
Hi Thuli
- WEDNESDAY AND STILL NOBODY HAS CONTACTED ME SINCE FRIDAY ???????
As per out telephonic conversation you informed me that a person will call me on Friday alternatively will call me Monday
It is now Tuesday and nobody has contacted
totally unacceptable
NO CUSTOMER SERVICE
kW
As per out telephonic conversation you informed me that a person will call me on Friday alternatively will call me Monday
It is now THURSDAY and nobody has contacted
totally unacceptable
NO CUSTOMER SERVICE
keith W's updateReviewer Update
02 Dec 2021, 10:40Hi Thuli
- THURSDAY AND STILL NOBODY HAS CONTACTED ME SINCE FRIDAY ???????
As per out telephonic conversation you informed me that a person will call me on Friday alternatively will call me Monday
It is now THURSDAY and nobody has contacted
totally unacceptable
NO CUSTOMER SERVICE
kW
keith W's update02 Dec 2021, 10:40
Reviewer Update
Hi Thuli
- THURSDAY AND STILL NOBODY HAS CONTACTED ME SINCE FRIDAY ???????
As per out telephonic conversation you informed me that a person will call me on Friday alternatively will call me Monday
It is now THURSDAY and nobody has contacted
totally unacceptable
NO CUSTOMER SERVICE