ER
Eden R
1 reviews | Active since Nov 2022
14 Jan 2026, 14:11
Disgusting service
Poor service I had documents that was urgent I sent 2 days ago and had no response at all I phoned 3 times today with no help at all till now I have still not received so I had to rush to Sandton in order to get the documents signed and it was only to confirm I didn't have an account the fact that I had to rush to Sandton to get it done is pathetic
Helpful (0)
Replies (1)0
Replies (1)
Discovery Bank's replyOfficial
14 Jan 2026, 14:20Hi Eden,
Thank you for bringing this to our attention. I sincerely apologize for the poor experience and the inconvenience caused by the delay in processing your urgent documents. I completely understand how frustrating it must have been to make multiple calls without resolution and then have to travel to Sandton to get this sorted.
This is not the level of service we strive to provide, and I truly regret that we fell short in this instance. Please be assured that I am escalating this matter internally to ensure it is addressed and that steps are taken to prevent this from happening again.
Thank you for your patience and for letting us know about this issue. If there is anything further I can assist you with right now, please let me know.
Kind regards,
Marusha
Thank you for bringing this to our attention. I sincerely apologize for the poor experience and the inconvenience caused by the delay in processing your urgent documents. I completely understand how frustrating it must have been to make multiple calls without resolution and then have to travel to Sandton to get this sorted.
This is not the level of service we strive to provide, and I truly regret that we fell short in this instance. Please be assured that I am escalating this matter internally to ensure it is addressed and that steps are taken to prevent this from happening again.
Thank you for your patience and for letting us know about this issue. If there is anything further I can assist you with right now, please let me know.
Kind regards,
Marusha
Discovery Bank's reply14 Jan 2026, 14:20
Official
Hi Eden,
Thank you for bringing this to our attention. I sincerely apologize for the poor experience and the inconvenience caused by the delay in processing your urgent documents. I completely understand how frustrating it must have been to make multiple calls without resolution and then have to travel to Sandton to get this sorted.
This is not the level of service we strive to provide, and I truly regret that we fell short in this instance. Please be assured that I am escalating this matter internally to ensure it is addressed and that steps are taken to prevent this from happening again.
Thank you for your patience and for letting us know about this issue. If there is anything further I can assist you with right now, please let me know.
Kind regards,
Marusha
Thank you for bringing this to our attention. I sincerely apologize for the poor experience and the inconvenience caused by the delay in processing your urgent documents. I completely understand how frustrating it must have been to make multiple calls without resolution and then have to travel to Sandton to get this sorted.
This is not the level of service we strive to provide, and I truly regret that we fell short in this instance. Please be assured that I am escalating this matter internally to ensure it is addressed and that steps are taken to prevent this from happening again.
Thank you for your patience and for letting us know about this issue. If there is anything further I can assist you with right now, please let me know.
Kind regards,
Marusha