Disgusting service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Worst service ever! I had a discovery bank credit card, settled and closed it over a year ago. I am unable to make changes contact details on my discovery health profile because the OTP goes to a number I no longer use.

Written, called and did all to discovery - only discovery bank can change the OTP details for me. No one can help me understand why I still have to deal with discovery bank when I closed the account already. As known in this country, any number you cease to use is recycled and given to someone else. means all my OTP is being possibly sent to someone else right now - putting my personal details at risk. Discovery bank still insists on speaking to me, at their own leisure, how PATHETIC! Explaining that I am only available after hours on my mobile does not help because "OTP' is a sensitive issue. WOW! Wake up guys, I am not banking with you anymore so how sensitive can this be? Why keep my details when I closed my account with you a long time ago? Ironically, no one has a convincing answer to this question. One agent tells me details are kept for future when I decide to re-join that bank again. Who says I will come back to Discovery bank after this kind of treatment? I will never! It's not my fault that although my details are updated on discovery health, OTP is not updated. Yet you still insist on speaking to me before making any changes. Makes no sense at all. Continue with this disgusting service and loose potential clients.

your digital support only seem to offer 'call back' - PATHETIC! Why have a number on the website if you can not help clients who call in. Below extract from your website:

If this is incorrect please contact Digital Support on ***.