JS
Jak S
1 reviews | Active since Nov 2019
15 Jun 2021, 10:36
Disgusting Service
Discovery Bank im utterly disgusted with yourl, moving from capitec and absa to you guys have been a nightmare.
I had one simple request last week and this was too reverse a transaction for a service I have cancelled.
The lady that i spoke to last week mentioned that i should call in a weeks time to reverse it and it will be done on the phone like my previous one about a few months ago.... This other lady that answered today gave me bull**** stories, i will change banks again no worries....
Helpful (0)
Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
17 Jun 2021, 14:26Hi Jak
Thanks for reaching out to us regarding this issue.
Sorry for the delay in responding to your post.
Please could you confirm the date and description of the transaction you are disputing and we will assist you with retrieving your funds
Regards
Girshwin
Thanks for reaching out to us regarding this issue.
Sorry for the delay in responding to your post.
Please could you confirm the date and description of the transaction you are disputing and we will assist you with retrieving your funds
Regards
Girshwin
Discovery Bank's reply17 Jun 2021, 14:26
Official
Hi Jak
Thanks for reaching out to us regarding this issue.
Sorry for the delay in responding to your post.
Please could you confirm the date and description of the transaction you are disputing and we will assist you with retrieving your funds
Regards
Girshwin
Thanks for reaching out to us regarding this issue.
Sorry for the delay in responding to your post.
Please could you confirm the date and description of the transaction you are disputing and we will assist you with retrieving your funds
Regards
Girshwin
JS
Jak S's updateReviewer Update
17 Jun 2021, 14:50Date - 9 OR 10 June 21
Description - FORMSWIFT.COM/CHARGE 33.00 USD
Description - FORMSWIFT.COM/CHARGE 33.00 USD
JS
Jak S's update17 Jun 2021, 14:50
Reviewer Update
Date - 9 OR 10 June 21
Description - FORMSWIFT.COM/CHARGE 33.00 USD
Description - FORMSWIFT.COM/CHARGE 33.00 USD
Discovery Bank's replyOfficial
17 Jun 2021, 15:09Hi Jak
To have this transaction reversed you have to follow the dispute process.
We need you to fill in a dispute form with all details of the transaction and send it back to us, so our dispute team can assist with retrieving your funds.
To follow this process, please contact us on the toll-free number (0800) 07 9697, and advise one of our bankers that you would like to dispute this particular transaction.
Please remember international disputes can take up to 30days to be resolved.
Regards
Girshwin
To have this transaction reversed you have to follow the dispute process.
We need you to fill in a dispute form with all details of the transaction and send it back to us, so our dispute team can assist with retrieving your funds.
To follow this process, please contact us on the toll-free number (0800) 07 9697, and advise one of our bankers that you would like to dispute this particular transaction.
Please remember international disputes can take up to 30days to be resolved.
Regards
Girshwin
Discovery Bank's reply17 Jun 2021, 15:09
Official
Hi Jak
To have this transaction reversed you have to follow the dispute process.
We need you to fill in a dispute form with all details of the transaction and send it back to us, so our dispute team can assist with retrieving your funds.
To follow this process, please contact us on the toll-free number (0800) 07 9697, and advise one of our bankers that you would like to dispute this particular transaction.
Please remember international disputes can take up to 30days to be resolved.
Regards
Girshwin
To have this transaction reversed you have to follow the dispute process.
We need you to fill in a dispute form with all details of the transaction and send it back to us, so our dispute team can assist with retrieving your funds.
To follow this process, please contact us on the toll-free number (0800) 07 9697, and advise one of our bankers that you would like to dispute this particular transaction.
Please remember international disputes can take up to 30days to be resolved.
Regards
Girshwin
JS
Jak S's updateReviewer Update
17 Jun 2021, 16:05What i find strange is that when i cancelled my gym trial u guys did it over the phone no questions asked
JS
Jak S's update17 Jun 2021, 16:05
Reviewer Update
What i find strange is that when i cancelled my gym trial u guys did it over the phone no questions asked
Discovery Bank's replyOfficial
18 Jun 2021, 12:39Hi Jak
We need to follow the dispute process for card transactions as these are not membership, but rather payments made to a merchant.
Please contact us on the number provided so we can assist you with this matter.
Regards
Girshwin
We need to follow the dispute process for card transactions as these are not membership, but rather payments made to a merchant.
Please contact us on the number provided so we can assist you with this matter.
Regards
Girshwin
Discovery Bank's reply18 Jun 2021, 12:39
Official
Hi Jak
We need to follow the dispute process for card transactions as these are not membership, but rather payments made to a merchant.
Please contact us on the number provided so we can assist you with this matter.
Regards
Girshwin
We need to follow the dispute process for card transactions as these are not membership, but rather payments made to a merchant.
Please contact us on the number provided so we can assist you with this matter.
Regards
Girshwin