NC
Nosihle C
1 reviews | Active since Dec 2015
01 Oct 2020, 16:02
Disgusting Service
They advertise that you get vitality and receive discounts on flights and Virgin active, Every time i call the call center no one can give me my vitality number to access these discounts and basically everyone is clueless. Mathapelo couldn't do a manual verification she put me through to someone else that cant and i ended up on holding on the line. He wants to transfer me to Vitality that cant help me as well. Great app but the Call Center staff needs training.
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Replies (1)
Discovery Bank's replyOfficial
13 Oct 2020, 13:00Good day Nosihle
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for the service receive, this is not the level of service we strive to provide.
It concerns us to your post in this regard, we will send the feedback to the service manger so this can be addressed accordingly.
Discovery Bank clients with Vitality Money and Vitality Health can get up to 100% cash back on their local/club or national/premier gym membership.
Vitality Money Rewards clients with Vitality Health will be able to boost eligible flights if their flight is not 100% discounted.
If you already have Vitality Health you can boost these rewards with your Vitality Money profile. The discounts you qualify for depend on the products you sign up for and your Vitality Money status.
You can see more info and tips https://www.discovery.co.za/bank/info-and-tips.
Thank you for bringing this to our attention. Again, please accept our apologies for any inconvenience caused to you in this regard. Should you require any further assistance please contact us on ***for rewards queries ***.
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for the service receive, this is not the level of service we strive to provide.
It concerns us to your post in this regard, we will send the feedback to the service manger so this can be addressed accordingly.
Discovery Bank clients with Vitality Money and Vitality Health can get up to 100% cash back on their local/club or national/premier gym membership.
Vitality Money Rewards clients with Vitality Health will be able to boost eligible flights if their flight is not 100% discounted.
If you already have Vitality Health you can boost these rewards with your Vitality Money profile. The discounts you qualify for depend on the products you sign up for and your Vitality Money status.
You can see more info and tips https://www.discovery.co.za/bank/info-and-tips.
Thank you for bringing this to our attention. Again, please accept our apologies for any inconvenience caused to you in this regard. Should you require any further assistance please contact us on ***for rewards queries ***.
Discovery Bank's reply13 Oct 2020, 13:00
Official
Good day Nosihle
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for the service receive, this is not the level of service we strive to provide.
It concerns us to your post in this regard, we will send the feedback to the service manger so this can be addressed accordingly.
Discovery Bank clients with Vitality Money and Vitality Health can get up to 100% cash back on their local/club or national/premier gym membership.
Vitality Money Rewards clients with Vitality Health will be able to boost eligible flights if their flight is not 100% discounted.
If you already have Vitality Health you can boost these rewards with your Vitality Money profile. The discounts you qualify for depend on the products you sign up for and your Vitality Money status.
You can see more info and tips https://www.discovery.co.za/bank/info-and-tips.
Thank you for bringing this to our attention. Again, please accept our apologies for any inconvenience caused to you in this regard. Should you require any further assistance please contact us on ***for rewards queries ***.
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for the service receive, this is not the level of service we strive to provide.
It concerns us to your post in this regard, we will send the feedback to the service manger so this can be addressed accordingly.
Discovery Bank clients with Vitality Money and Vitality Health can get up to 100% cash back on their local/club or national/premier gym membership.
Vitality Money Rewards clients with Vitality Health will be able to boost eligible flights if their flight is not 100% discounted.
If you already have Vitality Health you can boost these rewards with your Vitality Money profile. The discounts you qualify for depend on the products you sign up for and your Vitality Money status.
You can see more info and tips https://www.discovery.co.za/bank/info-and-tips.
Thank you for bringing this to our attention. Again, please accept our apologies for any inconvenience caused to you in this regard. Should you require any further assistance please contact us on ***for rewards queries ***.