ZK
Zinhle K

1 reviews | Active since Jun 2016

24 Jul 2023, 18:23

Disgusting Service

I called Discovery Bank regarding a disputed transaction and the Advisor who assisted had the most disrespectful, *********** and disgusting attitude. I always call the discovery contact centre and get the best service. This Advisor was giving the incorrect information confidently so! He then proceeded to tell me that the Twitter Rep I spoke to earlier regarding this dispute gave me the incorrect information. When I told him he was giving me the incorrect information as well, he then asked “why are we having this conversation?”… The Discovery Bank Advisor was Kopano! Discovery train your people please!!!

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Replies (1)
Discovery Bank
Discovery Bank's reply25 Jul 2023, 15:40
Official
Hi Zinhle 

Thank you for reaching out. 

I see that your case has been escalated to our disputes team and they are dealing with it. 

In order to prevent duplicating work or delaying the process, all feedback will be provided to you via Twitter. 
 
I am so sorry about your experience you had with us so far. 

Regards.
Yuvna