TD
Tevin D
1 reviews | Active since Mar 2021
04 Jul 2021, 21:21
Disgusting service
I called in requesting a reversal in a premium I cancelled they firstly advised they send it to disputes which can take up to 30 days this is just a R99 premium next thing they send me forms to fill in so they can dispute this payment if they don’t hear from me it will not be disputed lM IN ISOLATION NEVER HAVE I HEARD OF DOCUMENTATION BEING COMPLETED FOR A R99 to be RETURNED TO MY ACCOUNT I GUESS I MUST GO TO A BANK WHERE I CAN ACTUALLY DO IT ON MY APP THIS DISCOVERY APP YOU CANT EVEN TRANSFER MONEY YOU HAVE TO CALL IN TO DO SO IM SO DISGUSTED BY THEM REGRETTING MOVING TO THEM
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Discovery Bank's replyOfficial
05 Jul 2021, 09:14Good day Tevin
Thank you for reaching out tot us and bringing your concerns to our attention.
We understand that we cannot make excuses for our systems and features that are not fully functional like having to do disputes on the Discovery Bank app instead of filling in forms. However, we are still in the process of building South Africa’s first behavioral Bank. This means that as we go on our journey together to build a fully functional Behavioral Bank, we rely on our clients to advise us of the issues they experience so that we can have these corrected with the end result being us giving you the features, benefits and a world class banking experience you deserve.
Regards
Sibongile
Thank you for reaching out tot us and bringing your concerns to our attention.
We understand that we cannot make excuses for our systems and features that are not fully functional like having to do disputes on the Discovery Bank app instead of filling in forms. However, we are still in the process of building South Africa’s first behavioral Bank. This means that as we go on our journey together to build a fully functional Behavioral Bank, we rely on our clients to advise us of the issues they experience so that we can have these corrected with the end result being us giving you the features, benefits and a world class banking experience you deserve.
Regards
Sibongile
Discovery Bank's reply05 Jul 2021, 09:14
Official
Good day Tevin
Thank you for reaching out tot us and bringing your concerns to our attention.
We understand that we cannot make excuses for our systems and features that are not fully functional like having to do disputes on the Discovery Bank app instead of filling in forms. However, we are still in the process of building South Africa’s first behavioral Bank. This means that as we go on our journey together to build a fully functional Behavioral Bank, we rely on our clients to advise us of the issues they experience so that we can have these corrected with the end result being us giving you the features, benefits and a world class banking experience you deserve.
Regards
Sibongile
Thank you for reaching out tot us and bringing your concerns to our attention.
We understand that we cannot make excuses for our systems and features that are not fully functional like having to do disputes on the Discovery Bank app instead of filling in forms. However, we are still in the process of building South Africa’s first behavioral Bank. This means that as we go on our journey together to build a fully functional Behavioral Bank, we rely on our clients to advise us of the issues they experience so that we can have these corrected with the end result being us giving you the features, benefits and a world class banking experience you deserve.
Regards
Sibongile