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Aschwyn S

1 reviews | Active since Jun 2013

17 May 2023, 14:01

Disgusting Service

I have been calling the Discovery Bank Contact Centre since the 10/05/2023, this is in connection with a new credit card application - I have had my calls cut, hung up, put on hold and then cut again for the last 7 days... This is to change a mobile number which is outdated in order to receive a OTP to get access to the Discovery app - The last conversation was the worse, I ask to speak to a Supervisor, the Supervisor refuses to speak to me until the agent authenticates me - This is where the problem stems from: To say the least the service is disgusting and really should be re-looked at

0
Replies (5)
Discovery Bank
Discovery Bank's reply18 May 2023, 08:59
Official
Hi Aschwyn 

Thanks for reaching out. 

I see that our banker's tried to assist you however you refused to be verified. 

As a bank, it's important for us to verify your details for your security. 

I can assist you with updating your OTPs. 

Kindly provide me with the number you want your OTP's to go too.

Regards
Andile
AS
Aschwyn S's update18 May 2023, 09:48
Reviewer Update
Hi Andile - Please can you change my OTP from the number you have ending in 8851 to my new number which is *** - I need to be able to access the app to complete an application.

Thanks

Ash
AS
Aschwyn S's update18 May 2023, 10:47
Reviewer Update
Andile - Please will you confirm with me telephonically or via mail once you have updated the OTP mobile number. My mail address is ***
Discovery Bank
Discovery Bank's reply18 May 2023, 10:54
Official
Hi Aschwyn 

Our OTP team will be in contact with you to update your OTPs, as soon as it's done you will receive a notification. 

Regards
Andile
AS
Aschwyn S's update18 May 2023, 10:59
Reviewer Update
Thank you for you assistance, you are the most helpful individual that I have spoken to at Discovery in the past week. Keep it up