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JB
Jade B

1 reviews | Active since Nov 2022

17 Nov 2022, 11:06

Disgusting service 3 years later

Nearly 3 full years later and still NO feedback with regards to the status of my account. I will be taking this us with the banking ombudsman as clearly you will not resolve on your end. Absolutely pathetic

0
Replies (7)
Discovery Bank
Discovery Bank's reply17 Nov 2022, 14:34
Official
Hi Jade 

I am sorry this has caused you so much frustration. 

I have escalated your request to our investigators to look into your account and provide feedback as soon as possible. 

Regards, 
Palehelo 
JB
Jade B's update18 Nov 2022, 10:16
Reviewer Update
Still NO feedback, I will be taking this matter forward with the banking ombudsman reading all these reviews it’s clear to me you guys have major issues
JB
Jade B's update21 Nov 2022, 10:23
Reviewer Update
My debit card is nearly ready for collection and still no ****ing response my account is still saying it’s not in good standing an a hold is placed!!!!!
Discovery Bank
Discovery Bank's reply21 Nov 2022, 10:39
Official
Hi Jade 

Please pardon my delayed response, your case is with our ***** investigators and for the protection of your own information i do not have the permission to view the case notes and advise.

I am following up again with my team and will provide feedback as soon as I have it. 

Regards, 
Palehelo
JB
Jade B's update22 Nov 2022, 10:17
Reviewer Update
And here we are on the same road once again. Close this ****ing account if you cannot sort out this issue. Now I have ****ing had it. Nearly 3 full years and still no feedback I will be posting and blasting you on any and every social media platform their is and you can await my reference number from the banking ombudsman I have let you drag this **** on for too long!
JB
Jade B's update24 Nov 2022, 13:28
Reviewer Update
Still NO RESPONSE OR FEEDBACK! ****ING PATHETIC
Discovery Bank
Discovery Bank's reply28 Nov 2022, 10:40
Official
Hi Jade 

Please pardon my delayed response. 

Your case is with our ***** investigators and I have limited access to working on this case, I still have not gotten feedback from our investigators and for this reason , please go ahead with perusing assistance from the ombudsman, I have made my team aware. 

Regards, 
Palehelo