HM
Hlanganani M
1 reviews | Active since Oct 2015
03 Sept 2019, 16:24
Disgusting Service
I cannot begin to express my dissatisfaction with Discovery Bank. I registered ages ago ( 2018) and still have not been contacted. I keep getting emails that i will be called soon to switch but it has been over 90 days. This behaviour is absolutely atrocious. At this point i would rather have them tell me they dont want me to bank there because this is just terrible service.
Does one always have to pull their business before we get help.
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Discovery Bank's replyOfficial
05 Sept 2019, 09:41Good Day Hlanganani
Thank you for bringing your concerns to our attention.
We are onboarding new clients slowly and responsibly to give us the opportunity to take a step back after each milestone to see where things can be done better. Many of our digital processes are real firsts in the market. That means that as we bring on new clients each day, we’re able to continuously optimise and improve so that each client who follows has an even better experience.
We’d like to ask you to be a little more patient with us so that we can make further enhancements to ensure that your full digital experience is truly special. We can’t wait to welcome you as a new Discovery Bank client.
Kind regards
Thank you for bringing your concerns to our attention.
We are onboarding new clients slowly and responsibly to give us the opportunity to take a step back after each milestone to see where things can be done better. Many of our digital processes are real firsts in the market. That means that as we bring on new clients each day, we’re able to continuously optimise and improve so that each client who follows has an even better experience.
We’d like to ask you to be a little more patient with us so that we can make further enhancements to ensure that your full digital experience is truly special. We can’t wait to welcome you as a new Discovery Bank client.
Kind regards
Discovery Bank's reply05 Sept 2019, 09:41
Official
Good Day Hlanganani
Thank you for bringing your concerns to our attention.
We are onboarding new clients slowly and responsibly to give us the opportunity to take a step back after each milestone to see where things can be done better. Many of our digital processes are real firsts in the market. That means that as we bring on new clients each day, we’re able to continuously optimise and improve so that each client who follows has an even better experience.
We’d like to ask you to be a little more patient with us so that we can make further enhancements to ensure that your full digital experience is truly special. We can’t wait to welcome you as a new Discovery Bank client.
Kind regards
Thank you for bringing your concerns to our attention.
We are onboarding new clients slowly and responsibly to give us the opportunity to take a step back after each milestone to see where things can be done better. Many of our digital processes are real firsts in the market. That means that as we bring on new clients each day, we’re able to continuously optimise and improve so that each client who follows has an even better experience.
We’d like to ask you to be a little more patient with us so that we can make further enhancements to ensure that your full digital experience is truly special. We can’t wait to welcome you as a new Discovery Bank client.
Kind regards