wW
wildeone W
1 reviews | Active since Aug 2016
25 Sept 2020, 12:00
Disgusting Service!
I have been trying to set up a secondary Discovery Bank credit card account for the last 3 weeks. I was 'invited' (their term) by my husband to join the bank as a secondary account holder and followed the instructions per the app precisely. Since then its been a nightmare!!! After emails, phone calls, kept on hold, departments not answering their phones, I can honestly say this has been the most frustrating thing I've every tried to do! And I am still getting nowhere! One would swear I'm trying to get on a flight to Mars!
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Discovery Bank's replyOfficial
15 Oct 2020, 06:24Good Lynne
Thank you for bringing your concern to our attention and please accept our apologies for the delayed response.
We understand that we cannot make excuses for our systems and features that are not fully functional or the technical difficulties experienced. However, we are still in the process of building South Africa’s first behavioral Bank. This means that as we go on our journey together to build a fully functional Behavioral Bank, we rely on our clients to advise us of the issues they experience so that we can have these corrected with the end result being us giving you the features, benefits and a world class banking experience you deserve.
Again, please accept our sincere apologies for the inconvenience caused to you in this regard.
Thank you for bringing your concern to our attention and please accept our apologies for the delayed response.
We understand that we cannot make excuses for our systems and features that are not fully functional or the technical difficulties experienced. However, we are still in the process of building South Africa’s first behavioral Bank. This means that as we go on our journey together to build a fully functional Behavioral Bank, we rely on our clients to advise us of the issues they experience so that we can have these corrected with the end result being us giving you the features, benefits and a world class banking experience you deserve.
Again, please accept our sincere apologies for the inconvenience caused to you in this regard.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Sibongile
Discovery Bank's reply15 Oct 2020, 06:24
Official
Good Lynne
Thank you for bringing your concern to our attention and please accept our apologies for the delayed response.
We understand that we cannot make excuses for our systems and features that are not fully functional or the technical difficulties experienced. However, we are still in the process of building South Africa’s first behavioral Bank. This means that as we go on our journey together to build a fully functional Behavioral Bank, we rely on our clients to advise us of the issues they experience so that we can have these corrected with the end result being us giving you the features, benefits and a world class banking experience you deserve.
Again, please accept our sincere apologies for the inconvenience caused to you in this regard.
Thank you for bringing your concern to our attention and please accept our apologies for the delayed response.
We understand that we cannot make excuses for our systems and features that are not fully functional or the technical difficulties experienced. However, we are still in the process of building South Africa’s first behavioral Bank. This means that as we go on our journey together to build a fully functional Behavioral Bank, we rely on our clients to advise us of the issues they experience so that we can have these corrected with the end result being us giving you the features, benefits and a world class banking experience you deserve.
Again, please accept our sincere apologies for the inconvenience caused to you in this regard.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Sibongile