Disgusting, pathetic, disorganised customer "service"

I have a platinum credit card with Discovery which I decided to close. I read online previous complaints about how pathetic they are in processing such closures, so I tried to follow the correct procedures from the start. First I called, and the lady basically told me she will "pass this on" to the relevant department and they'll contact me. They never did.

I also emailed and after a few days got a closure form. This form includes the fact that if you have any benefits (like the Apple Watch via Vitality) it will be charged to the account to be settled whatever is owed. I agreed to this an pre-paid my account accordingly, and I also mentioned this to the lady on the phone and in my initial email.

Each time I get a response back there's a new reference number and it's a new person responding. It's been 2 weeks and I've sent over 20 emails, the amount has been settled and cleared, but still no closure. when I follow up I get some idiot resonding with the standard reply to say my benefit must first be cancelled and then the closure will be processed in 5-7 business days. They clearly don't check my account for previous comms, each agent just responds with the standard template which may just as well include a middle-finger emoji and then forget about me again.

2 WEEKS!!!! Cancelling my Woolworths credit card took 1 email and 3 hours wait.

On the 4th Discovery charges my monthly fee and I swear if they still haven't closed my account then and charge this fee and expect me to pay it I will lose my mind. That would then be theft.

I wanted to close this account because I app**** for other credit at Investec for a car loan, and they said they can only approve it if I close the discovery card (which I never used anyway) so there isn't that additional R120,000 limit available to me. Because DIscovery has taken so long the car has now been sold and I lost my chance to buy a classic car I have been dreaming of for years. I HATE YOU!!!!!!!!!!!!!!!

Will also be cancelling my insurance with discovery. You guys are pathetic.

Here are just SOME of the different reference numbers I have received for my queries - clearly they mean nothing because each email gets treated like a brand new query by a brand new person:

********** 735 MailRef# ********** 236# WRefNo# ********** 816# MailRef# ********** 361# WRefNo# ********** 786# MailRef# ********** 864# WRefNo# ********** 686# MailRef# ********** 833# WRefNo# ********** 477# MailRef# ********** 488# WRefNo# ********** 711# MailRef# ********** 066# WRefNo# ********** 068# MailRef# ********** 830# WRefNo# ********** 045# MailRef# ********** 207# MailRef# ********** 780# WRefNo# ********** 260# MailRef# ********** 556#