PK
Pamela K
1 reviews | Active since Jul 2019
22 Jul 2019, 08:51
DISGUSTING LACK OF SERVICE FROM A CORPORATE!!
I have been trying to cancel my father's Discovery credit card for A YEAR now. He was unable to pass the telephonic security check during the telephonic cancellation process, due to having lived abroad for more than 10 years, therefore he no longer knows what addresses and telephone numbers are on record. We were told to email the cancellation request to ***, which I have done NUMEROUS times, to no avail. In the meantime, he is paying a monthly card fee of R50!! This is **************** of a pensioner!!
DISGUSTING LACK OF SERVICE FROM A CORPORATE!!
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Replies (5)PK
Pamela K's updateReviewer Update
25 Jul 2019, 07:04Thank you for the email, DISCOVERY. So, after a year of sending emails - the papertrail will indicate that I have been mailing you since 05th June 2018 - you now require my father to pay in an amount of R380 to close his credit card (which he has not used in more than 10 years), over an above the R50 card fee which he has been paying for more than 10 years!!!!!
DAYLIGHT ROBBBERY!!
He will NOT pay the R380 and you WILL close this account today, once we return the Account Closure form to you via email.
AWAITING YOUR RESPONSE TO MY FATHER. YOU HAVE HIS CONTACT NUMBER AND EMAIL.
DAYLIGHT ROBBBERY!!
He will NOT pay the R380 and you WILL close this account today, once we return the Account Closure form to you via email.
AWAITING YOUR RESPONSE TO MY FATHER. YOU HAVE HIS CONTACT NUMBER AND EMAIL.
PK
Pamela K's update25 Jul 2019, 07:04
Reviewer Update
Thank you for the email, DISCOVERY. So, after a year of sending emails - the papertrail will indicate that I have been mailing you since 05th June 2018 - you now require my father to pay in an amount of R380 to close his credit card (which he has not used in more than 10 years), over an above the R50 card fee which he has been paying for more than 10 years!!!!!
DAYLIGHT ROBBBERY!!
He will NOT pay the R380 and you WILL close this account today, once we return the Account Closure form to you via email.
AWAITING YOUR RESPONSE TO MY FATHER. YOU HAVE HIS CONTACT NUMBER AND EMAIL.
DAYLIGHT ROBBBERY!!
He will NOT pay the R380 and you WILL close this account today, once we return the Account Closure form to you via email.
AWAITING YOUR RESPONSE TO MY FATHER. YOU HAVE HIS CONTACT NUMBER AND EMAIL.
Discovery Bank's replyOfficial
25 Jul 2019, 13:09Hi Pamela K
Kindly note, we will only close an account once we have received the completed Account Closure form back and the account is settled in full.
However, once we receive the request from your father, we will reply and confirm how to go about closing his account.
Regards
Jaco
Kindly note, we will only close an account once we have received the completed Account Closure form back and the account is settled in full.
However, once we receive the request from your father, we will reply and confirm how to go about closing his account.
Regards
Jaco
Discovery Bank's reply25 Jul 2019, 13:09
Official
Hi Pamela K
Kindly note, we will only close an account once we have received the completed Account Closure form back and the account is settled in full.
However, once we receive the request from your father, we will reply and confirm how to go about closing his account.
Regards
Jaco
Kindly note, we will only close an account once we have received the completed Account Closure form back and the account is settled in full.
However, once we receive the request from your father, we will reply and confirm how to go about closing his account.
Regards
Jaco
PK
Pamela K's updateReviewer Update
25 Jul 2019, 18:54As stated :
The email trail is a year long, REQUESTING closure of the account. The account closure form will be mailed shortly. Again, as stated. NO payment will be made.
The email trail is a year long, REQUESTING closure of the account. The account closure form will be mailed shortly. Again, as stated. NO payment will be made.
PK
Pamela K's update25 Jul 2019, 18:54
Reviewer Update
As stated :
The email trail is a year long, REQUESTING closure of the account. The account closure form will be mailed shortly. Again, as stated. NO payment will be made.
The email trail is a year long, REQUESTING closure of the account. The account closure form will be mailed shortly. Again, as stated. NO payment will be made.
PK
Pamela K's updateReviewer Update
29 Jul 2019, 12:23DISCOVERY CREDIT CARD!!!
I will continue to post this complaint until you CLOSE my father's credit card without HARRASSING him for a settlement payment. He has been paying a monthly card fee for more than 10 years, without using the card.
Furthermore, he has been sending emails since June 2018 to cancel the card. This alone is already more in monthly fees than the R380 you now want him to pay to close the account. This is a matter of principle.
Close the account immediately!
On behalf of John Schmidt. You have the contact details.
I will continue to post this complaint until you CLOSE my father's credit card without HARRASSING him for a settlement payment. He has been paying a monthly card fee for more than 10 years, without using the card.
Furthermore, he has been sending emails since June 2018 to cancel the card. This alone is already more in monthly fees than the R380 you now want him to pay to close the account. This is a matter of principle.
Close the account immediately!
On behalf of John Schmidt. You have the contact details.
PK
Pamela K's update29 Jul 2019, 12:23
Reviewer Update
DISCOVERY CREDIT CARD!!!
I will continue to post this complaint until you CLOSE my father's credit card without HARRASSING him for a settlement payment. He has been paying a monthly card fee for more than 10 years, without using the card.
Furthermore, he has been sending emails since June 2018 to cancel the card. This alone is already more in monthly fees than the R380 you now want him to pay to close the account. This is a matter of principle.
Close the account immediately!
On behalf of John Schmidt. You have the contact details.
I will continue to post this complaint until you CLOSE my father's credit card without HARRASSING him for a settlement payment. He has been paying a monthly card fee for more than 10 years, without using the card.
Furthermore, he has been sending emails since June 2018 to cancel the card. This alone is already more in monthly fees than the R380 you now want him to pay to close the account. This is a matter of principle.
Close the account immediately!
On behalf of John Schmidt. You have the contact details.
PK
Pamela K's updateReviewer Update
31 Jul 2019, 14:36DISCOVERY CARD : WE WILL CONTINUE TO POST THIS.
Please see my father's email (as per the Papertrail provided numerous times – and the first email is copied below again for your ease of reference) to you on 05th June 2018.
Several follow-up emails were sent since then until now (24th July 2019).
Your negligence to provide my father with the necessary documentation to close the account when he requested this on 05th June 2018, resulted in the ongoing and unnecessary payment of the monthly card fees, @ R50 per month.
This is unacceptable. You expect him to abide by Section 14.1 of the contract – however, you did not uphold your terms of the agreement by providing him with the means to close the account when he requested you to do so more that a year ago.!!!!
FIRST EMAIL SENT:
FIRST EMAIL SENT:
Goodday
I phoned to cancel a Discovery card 490**************** which has been debited to my bank account over the past few years. However, due to being unable to pass the security check, they were unable to cancel the card for me. I lived and worked out of the country for more than 10 years and therefore no longer know the old telephone numbers and information that is required for the verification. I am not in possession on this card, but I am paying the monthly card fee of R50.
Please assist in this cancellation ASAP.
Regards, John Schmidt
***
PK
Pamela K's update31 Jul 2019, 14:36
Reviewer Update
DISCOVERY CARD : WE WILL CONTINUE TO POST THIS.
Please see my father's email (as per the Papertrail provided numerous times – and the first email is copied below again for your ease of reference) to you on 05th June 2018.
Several follow-up emails were sent since then until now (24th July 2019).
Your negligence to provide my father with the necessary documentation to close the account when he requested this on 05th June 2018, resulted in the ongoing and unnecessary payment of the monthly card fees, @ R50 per month.
This is unacceptable. You expect him to abide by Section 14.1 of the contract – however, you did not uphold your terms of the agreement by providing him with the means to close the account when he requested you to do so more that a year ago.!!!!
FIRST EMAIL SENT:
FIRST EMAIL SENT:
Goodday
I phoned to cancel a Discovery card 490**************** which has been debited to my bank account over the past few years. However, due to being unable to pass the security check, they were unable to cancel the card for me. I lived and worked out of the country for more than 10 years and therefore no longer know the old telephone numbers and information that is required for the verification. I am not in possession on this card, but I am paying the monthly card fee of R50.
Please assist in this cancellation ASAP.
Regards, John Schmidt
***