MR
Matthew R
1 reviews | Active since Mar 2014
12 Oct 2026, 12:22
Disgusting client service and not sticking to promises
Absolutely disgusting service from Discovery. They don't give a **** about their clients. I requested an account closure after paying a settlement amount in June 2026. Discovery confirmed they received the request and it will take 8 business days. It's been 4 months and fees have accumulated and now they telling me I need to wait another 8 business days. At this point I do not trust Discovery bank to adhere to my request. I want my account closed today and a closure letter provided today. I am appalled by this banks level of unprofessionalism and making me hold for extended times just to get told the same ****. I will boycott this bank with everything I have.
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Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
12 Oct 2026, 12:53Good day,
Thank you for bringing this to our attention.
We apologise for your recent experience with us. This is not the level of service we strive to provide to our clients, and we will try our very best to ensure this does not happen again.
We are investigating this matter with the relevant department to ensure your query is resolved promptly.
Kind regards
The Discovery Bank Team
Thank you for bringing this to our attention.
We apologise for your recent experience with us. This is not the level of service we strive to provide to our clients, and we will try our very best to ensure this does not happen again.
We are investigating this matter with the relevant department to ensure your query is resolved promptly.
Kind regards
The Discovery Bank Team
Discovery Bank's reply12 Oct 2026, 12:53
Official
Good day,
Thank you for bringing this to our attention.
We apologise for your recent experience with us. This is not the level of service we strive to provide to our clients, and we will try our very best to ensure this does not happen again.
We are investigating this matter with the relevant department to ensure your query is resolved promptly.
Kind regards
The Discovery Bank Team
Thank you for bringing this to our attention.
We apologise for your recent experience with us. This is not the level of service we strive to provide to our clients, and we will try our very best to ensure this does not happen again.
We are investigating this matter with the relevant department to ensure your query is resolved promptly.
Kind regards
The Discovery Bank Team
MR
Matthew R's updateReviewer Update
15 Oct 2026, 17:01Still no further response. I just received an email saying I must settle the accumulated balance after my initial settlement and closure request. Your feedback will be appreciated.
MR
Matthew R's update15 Oct 2026, 17:01
Reviewer Update
Still no further response. I just received an email saying I must settle the accumulated balance after my initial settlement and closure request. Your feedback will be appreciated.
MR
Matthew R's updateReviewer Update
16 Oct 2026, 11:16Called them again yesterday. Was promised a call in the morning. Nearly afternoon and still no call. Regardless of the outcome, my stance and dislike for Discovery Bank will not be changed.
MR
Matthew R's update16 Oct 2026, 11:16
Reviewer Update
Called them again yesterday. Was promised a call in the morning. Nearly afternoon and still no call. Regardless of the outcome, my stance and dislike for Discovery Bank will not be changed.
MR
Matthew R's updateReviewer Update
18 Oct 2026, 11:576 days since my post and still not one phone call from Discovery.
MR
Matthew R's update18 Oct 2026, 11:57
Reviewer Update
6 days since my post and still not one phone call from Discovery.