KT
Kathleen T

1 reviews | Active since Oct 2016

07 Oct 2016, 10:56

Disgusting and incorrect information given

<p>My Fica documents were collected from me on 12 September, I was assured all was in order by using my passport!</p> <p>I transferred my salary into my card on 25 September and on 28 septmber wanted to pay for a cup of coffee only to find that I could not use my card.</p> <p>I got an email on the 30th of September to say that they needed additional Fica documents, following their instructions I have been to the Police Station to get documents certified 3 TIMES!!! only to find out today after I PHONED THEM THAT THESE DOCUMENTS ARE NOT SUFFICIENT. SHOULD I GIVE UP WORK AND CAMP AT THE POLICE STATION!!!!!!! This is the poorest service I have ever had and find it totally disgusting!!</p>

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Replies (1)
Discovery Bank
Discovery Bank's reply07 Oct 2016, 14:22
Official

Dear Kathyk

Thank you for your comments and for bringing this matter to our attention.

As per our telephonic conversation this afternoon.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve this query.

Your reference number is – ***