GC
Gavin C
1 reviews | Active since Jul 2011
18 Oct 2022, 14:31
Disgusted
All I can say is DISGUSTING SERVICE. No accountability. No feedback. Couldn't careless attitude. Unable to speak to managers. Unable to go to the offices. Takes them 26 days plus now already to refund ticket money even though they received the refund from supplier on 2th Sept already.
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Replies (4)GC
Gavin C's updateReviewer Update
18 Oct 2022, 14:41Please also be very careful about the "free travel insurance" you get when paying with Discovery credit card. It does not exist.
And lounge visits earned are not redeemable. It's all smoke and mirrors
And lounge visits earned are not redeemable. It's all smoke and mirrors
GC
Gavin C's update18 Oct 2022, 14:41
Reviewer Update
Please also be very careful about the "free travel insurance" you get when paying with Discovery credit card. It does not exist.
And lounge visits earned are not redeemable. It's all smoke and mirrors
And lounge visits earned are not redeemable. It's all smoke and mirrors
GC
Gavin C's updateReviewer Update
18 Oct 2022, 14:54Discovery please stop using "free travel insurance" as a marketing tool. It is not so. If it is please prove me wrong by actually doing something about the claim I have been trying to get right for 6 weeks now. You advertise free insurance then use Chubb Insurance who do not answer emails or even acknowledge receipt of claims. Not even a "leave us alone" answer!!!! So maybe free yes but that's why its free because it's non existent!!!!
GC
Gavin C's update18 Oct 2022, 14:54
Reviewer Update
Discovery please stop using "free travel insurance" as a marketing tool. It is not so. If it is please prove me wrong by actually doing something about the claim I have been trying to get right for 6 weeks now. You advertise free insurance then use Chubb Insurance who do not answer emails or even acknowledge receipt of claims. Not even a "leave us alone" answer!!!! So maybe free yes but that's why its free because it's non existent!!!!
GC
Gavin C's updateReviewer Update
31 Oct 2022, 16:36Maybe you should call me instead of typing messages and telling me exactly what i am complaining about and read my complaints fully and see that i cannot get hold of chubb insurance at all ... THEY DO NOT answer emails. as for lounge visists i used 4 free and paid for 2. But again discovery obviously cannot affrod telephone calls to their clients. Easy to goive something free and just blame the provider and say its not us, Maybe you should look at your privder and take responsibility
GC
Gavin C's update31 Oct 2022, 16:36
Reviewer Update
Maybe you should call me instead of typing messages and telling me exactly what i am complaining about and read my complaints fully and see that i cannot get hold of chubb insurance at all ... THEY DO NOT answer emails. as for lounge visists i used 4 free and paid for 2. But again discovery obviously cannot affrod telephone calls to their clients. Easy to goive something free and just blame the provider and say its not us, Maybe you should look at your privder and take responsibility
Discovery Bank's replyOfficial
07 Nov 2022, 18:21Hi Gavin
My apologies, we will contact you to assist further.
Regards
Beatrice.
My apologies, we will contact you to assist further.
Regards
Beatrice.
Discovery Bank's reply07 Nov 2022, 18:21
Official
Hi Gavin
My apologies, we will contact you to assist further.
Regards
Beatrice.
My apologies, we will contact you to assist further.
Regards
Beatrice.