HS
Hailey S
1 reviews | Active since Nov 2013
18 Jun 2024, 13:44
DISCVOVERY BANK
I have now had it with you discovery bank, you are seriously annoying me, why do I have to beg and plea since 24 May 2024 for you to close the account.....Settlement as received on 27th May, several phone calls later and still the account has not been closed, every time I contact the call centre I am told the matter will be investigated and now almost a month ago I still have to beg you to close my previous account...This is really pathetic coming from you discovery. Why do I need to pay for service providers that tried to debit the account after I paid the settlement amoun, I did not authorise any of those debits, since I have don't have any contracts with the above mentioned. I have 4 different reference numbers coz when I phone I have to repeat myself. Its very disturbing I also noticed a monthly feewas charged against the account for R115?????????????????????????? That is b=ot we
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Replies (4)
Discovery Bank's replyOfficial
18 Jun 2024, 14:34Hi Hailey
We appreciate your feedback.
I have reviewed your profile, and as you may be aware a subscription and debit orders that were initiated on the account from merchants that you had provided your account details with. Therefor the transactions were unsuccessful, with decline fees being charged, the funds you sent in on 27 May 2024 went towards that. Therefore our system logged it as the settlement not received, and the account remained open. Account closure takes up to 8 working days to be complete, should a transaction go off before the closure is complete, it may go through.
Would you like me to re-log an account closure for you, and for a settlement letter to be sent to you again?
Best regards,
Mpho
We appreciate your feedback.
I have reviewed your profile, and as you may be aware a subscription and debit orders that were initiated on the account from merchants that you had provided your account details with. Therefor the transactions were unsuccessful, with decline fees being charged, the funds you sent in on 27 May 2024 went towards that. Therefore our system logged it as the settlement not received, and the account remained open. Account closure takes up to 8 working days to be complete, should a transaction go off before the closure is complete, it may go through.
Would you like me to re-log an account closure for you, and for a settlement letter to be sent to you again?
Best regards,
Mpho
Discovery Bank's reply18 Jun 2024, 14:34
Official
Hi Hailey
We appreciate your feedback.
I have reviewed your profile, and as you may be aware a subscription and debit orders that were initiated on the account from merchants that you had provided your account details with. Therefor the transactions were unsuccessful, with decline fees being charged, the funds you sent in on 27 May 2024 went towards that. Therefore our system logged it as the settlement not received, and the account remained open. Account closure takes up to 8 working days to be complete, should a transaction go off before the closure is complete, it may go through.
Would you like me to re-log an account closure for you, and for a settlement letter to be sent to you again?
Best regards,
Mpho
We appreciate your feedback.
I have reviewed your profile, and as you may be aware a subscription and debit orders that were initiated on the account from merchants that you had provided your account details with. Therefor the transactions were unsuccessful, with decline fees being charged, the funds you sent in on 27 May 2024 went towards that. Therefore our system logged it as the settlement not received, and the account remained open. Account closure takes up to 8 working days to be complete, should a transaction go off before the closure is complete, it may go through.
Would you like me to re-log an account closure for you, and for a settlement letter to be sent to you again?
Best regards,
Mpho
HS
Hailey S's updateReviewer Update
20 Jun 2024, 09:13Mpho I am not paying discovery another cent, you should have properly advised me regarding payment of the settlement amount, this goes beyond merchants that got my details. I was promised more than 3 weeks ago your consultant will liaise with his manager and get back to me, I spent a lot of money on airtime to contact you without any luck, now the fees are uddenly climbing, even a R115 banking fee is charged and this is a ****** savings account??????? I don't owe you anything I don't care what you do BUT this settlement was paid and should have been processed must I log a closure for a 3rd time??????????? seems like you are being ridiculously delutional into thinking that I should accept your excuses, but still none of you follows instructions as was the case on 24 May, I am not interested in 8 days, for a simple transaction as per any normal bank.......................
HS
Hailey S's update20 Jun 2024, 09:13
Reviewer Update
Mpho I am not paying discovery another cent, you should have properly advised me regarding payment of the settlement amount, this goes beyond merchants that got my details. I was promised more than 3 weeks ago your consultant will liaise with his manager and get back to me, I spent a lot of money on airtime to contact you without any luck, now the fees are uddenly climbing, even a R115 banking fee is charged and this is a ****** savings account??????? I don't owe you anything I don't care what you do BUT this settlement was paid and should have been processed must I log a closure for a 3rd time??????????? seems like you are being ridiculously delutional into thinking that I should accept your excuses, but still none of you follows instructions as was the case on 24 May, I am not interested in 8 days, for a simple transaction as per any normal bank.......................
Discovery Bank's replyOfficial
20 Jun 2024, 09:36Hi Hailey
Should you not be happy with the feedback provided, our complaints team will assist you further.
A complaint case is currently open with the team, one of our Relationship Managers will reach out to you for further assistance.
Kind regards,
Mpho
Should you not be happy with the feedback provided, our complaints team will assist you further.
A complaint case is currently open with the team, one of our Relationship Managers will reach out to you for further assistance.
Kind regards,
Mpho
Discovery Bank's reply20 Jun 2024, 09:36
Official
Hi Hailey
Should you not be happy with the feedback provided, our complaints team will assist you further.
A complaint case is currently open with the team, one of our Relationship Managers will reach out to you for further assistance.
Kind regards,
Mpho
Should you not be happy with the feedback provided, our complaints team will assist you further.
A complaint case is currently open with the team, one of our Relationship Managers will reach out to you for further assistance.
Kind regards,
Mpho
HS
Hailey S's updateReviewer Update
20 Jun 2024, 15:38Noted.
HS
Hailey S's update20 Jun 2024, 15:38
Reviewer Update
Noted.