ZR
Zandile R

1 reviews | Active since Apr 2017

17 Aug 2026, 18:10

Discovery's Ridiculous Average Spend Calculation

I have never experienced such frustration with a simple issue. Calculating an average. My first month with Discovery was Feb 2026. They calculated my average spend by dividing Feb spend by 2. I asked them why they're dividing by 2 and they initially told me it's because of an internal first month rule but it has no impact on me. I clearly explained that it clearly impacts me if you divide by 2 which cuts my average spend by half. And Affects all the respective months because the denominator will aways be 1 higher than it should be thus reducing my average spend.

Their last explanation was that I must scratch whatever they've told me previously. In Feb they divided by 2 because it's the second month of the year. Which is even worse then, it means a member that joins Discovery Bank in October their spend will be divided by 10 even if they joined in October.

These responses are completely ridiculous

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Replies (8)
Discovery Bank
Discovery Bank's reply17 Aug 2026, 18:22
Official
Hi Zandile

We're sorry to hear about your experience and apologize for any confusion regarding the average spend information provided.

We'd be happy to look into this for you. Could you please share a bit more about what you're trying to determine the average spend for so that we can assist you more effectively?

Regards,
The Discovery Bank Team
Discovery Bank
Discovery Bank's reply17 Aug 2026, 18:23
Official
Hi Zandile

We're sorry to hear about your experience and apologize for any confusion regarding the average spend information provided.

We'd be happy to look into this for you. Could you please share a bit more about what you're trying to determine the average spend for so that we can assist you more effectively?

Regards,
The Discovery Bank Team
Discovery Bank
Discovery Bank's reply17 Aug 2026, 18:23
Official
Hi Zandile

We're sorry to hear about your experience and apologize for any confusion regarding the average spend information provided.

We'd be happy to look into this for you. Could you please share a bit more about what you're trying to determine the average spend for so that we can assist you more effectively?

Regards,
The Discovery Bank Team
Discovery Bank
Discovery Bank's reply17 Aug 2026, 18:23
Official
Hi Zandile

We're sorry to hear about your experience and apologize for any confusion regarding the average spend information provided.

We'd be happy to look into this for you. Could you please share a bit more about what you're trying to determine the average spend for so that we can assist you more effectively?

Regards,
The Discovery Bank Team
Discovery Bank
Discovery Bank's reply17 Aug 2026, 18:23
Official
Hi Zandile

We're sorry to hear about your experience and apologize for any confusion regarding the average spend information provided.

We'd be happy to look into this for you. Could you please share a bit more about what you're trying to determine the average spend for so that we can assist you more effectively?

Regards,
The Discovery Bank Team
Discovery Bank
Discovery Bank's reply17 Aug 2026, 18:24
Official
Hi Zandile

We're sorry to hear about your experience and apologize for any confusion regarding the average spend information provided.

We'd be happy to look into this for you. Could you please share a bit more about what you're trying to determine the average spend for so that we can assist you more effectively?

Regards,
The Discovery Bank Team
Discovery Bank
Discovery Bank's reply19 Aug 2026, 08:21
Official
Hi Zandile

Just following up on the above.

Regards,
The Discovery Bank Team
ZR
Zandile R's update19 Aug 2026, 11:28
Reviewer Update
Dear Discovery

Please note that I have given the reference number of my complaint case: ***6 . You can use that reference to check all the communication between myself and Discovery