Discoverys Bad Customer Service

Discovery has the worst customer service i have ever experienced and i work in customer service App**** for a credit card, tried to activate it, it cannot be activated because my documents has not been received from the courier company Firstly how is this my problem, that the courier company you have a contract with is not doing their job and instead of saying Miss, i can call up the courier company to see what the hold up is, it is just said to me that the I need to resend it, otherwise the card will not be activated. Discovery you guys need to go out of your way for your customers, since we are paying you a huge amount of money every month, I would expect superior service, not mediocre not willing to go the extra mile for your customers