DiscoveryCard - Poor feedback/failed promises

RefNo#***<br> ***<br> ***<br> Your reference is: ***<br> Initial request sent on 07 March 2015 due to discoverycards online banking being a terrible site with links to everywhere except a functioning bank. E-mail response received and lag just under 48 hours which I accepted, then just an e-mail saying I would get my pin over the phone due to security reasons which does not make any sense cause it is definitely not safer to receive over the phone. I sent another e-mail as I had budgeted to use these funds that week. I received a phonecall on Friday 11 March from Discovery apologising and calming me down saying that FNB will definitely phone me on that very same Friday. I asked, are you sure and the response was , yes FNB already has everything and confirmed receipt of request earlier that Friday. It is now Tuesday 15 March 2016 and I am unable to meet the obligation for which I required the funds for. Ill accept responsibility for assuming efficient on the part of a bank with a stellar reputation but clearly I deluded myself as Discovery has deluded the public with this false image.<br> <br> Ps.<br> Expect my card to be closed within 60 days<br> <br> Kanthan Moodley