DiscoveryCard - A brand of empty promises

I have spoken to multiple call centre agents.

I ordered a new card on 08 November at 8h22. I was told my card would be "expedited" and delivered to me the following money.

I have since waited weeks, with each call centre agent given me another empty promise down the line.

I eventually asked for a written letter confirming the date my card would be delivered to me, because I had been given multiple empty promises until that point.

I asked for a confirmation in writing of the expected date the card would be delivered. I did not get this in writing exactly, yet Brandon Sooryalall of Discovery Card told me in writing:

"You will receive a call from CCD Couriers on Friday 24 November 2017 to schedule a delivery appointment for Monday 27 November 2017."

The appointment was scheduled, and I gave my address including Company Name, Block/Complex Name, Street Address and Suburb (including a Burger Bar opposite).

The card was then delivered to an incorrect address in Rondebosch (Park Road, Rondebosch)

Mr T Adolf (not 100% sure of name, was provided this morning by CCD agent), told me that they were sorry, and that my card would be delivered yesterday, and if not, they would bring it to me after hours - this is after I told them I'd been waiting 19 days for the card. This was another empty promise. No further calls, no delivery of the card. (Ref: ********** 8).

Nobody contacted me this morning to say that they weren't able to deliver yesterday as promised. I had to do this myself again - an appointment has supposedly been scheduled today. I had to cancel offsite meetings yesterday to receive the card, and again today. I have no idea whether the card will actually arrive.

It has now been 20 DAYS since I ordered my card.

Problems happen, but the attitude of people along the way has been terrible. I used to recommend people to get Discovery credit cards. but I will no longer be doing so.