Discovery worst service. Totally disgusted!

Pathetic service. I requested for my credit card be cancelled on the 20th October 2020. No communication whatsoever and then today the 3/11/2020, I received the below email indicating that due to no reaction , the case will be closed. Subject: [EXTERNAL] CASE #[***] - No Response

Good day Laverndree

Due to no response on a request for further information, this case will be closed.

Your Discovery Credit account remain active.

Should you want to continue with this query in future, kindly contact us on ***. Regards Nobantu Mokoena

The number does not work. I then called and spoke to a lady by the name of Innocentia Maleye who confirmed that she is not allowed to give me (the client) Nabantu's email address as they communicate on skype and she will not be able to. I advised her that most companies use Outlook and told her how to search for an employee which she responded that she not allowed to provide the email address to me. I am absolutely appalled by the level of service and how I am being treated. In line with TCF I was not requested any information and then be told that I did not provide feedback. Innocentia Maleye requested the relevant department to furnish me with the proof where correspondence was sent to me requesting bank details etc. She confirmed that the system notes stated that I did not respond. Is this a tactical way for Discovery to charge me bank charges for a new month. It surely can not take 11 working days for someone to attend to a cancellation. What I would like to know, if I was a new customer applying for a credit card , I am sure it would have been made available immediately for me to use Discovery's funds and pay an interest. For me to get my money back and cancel my credit card is an issue. It really feels like discovery is going out of their way to make this process difficult. Ironically someone from your sales department called me yesterday to sell something to me but no one called to assist me with my cancellation. Is discovery living up to the brilliant standards that they make people believe? Definitely not, I have never heard of a company say they have work emails that the client's cannot have access to. Please do yourself a favor and listen to your call recordings when furnishing feedback.

I need this to be sorted out this week. I will not be charged anything pertaining to fees from the 20th October 2020. I want written proof that Discovery attempted to or contacted me regarding this.

Regards Lavern