NM
Nkosana M
1 reviews | Active since May 2019
10 Nov 2025, 10:45
Discovery withholding my salary
My salary was paid on the 31st of October. Today is the 10th, and seemingly, Discovery doesn't know where my money is. The banker I was allocated does not respond to my emails, I phone in daily trying to find out where my money is, and I keep being told of escalations that yield nothing. The person who is seemingly in charge of investigating this matter has not reached out to me, not once. I am unable to meet my financial obligations because Discovery can't tell me where my salary is. This is really appalling!
Helpful (0)
Replies (1)0
Replies (1)
Discovery Bank's replyOfficial
10 Nov 2025, 12:28Hi Nkosana,
Thank you for reaching out and sharing your experience we’re truly sorry to hear about the distress this situation has caused. We understand how critical it is for you to have clarity and access to your salary, and we deeply regret the delay and lack of communication you've encountered.
Please be assured that we are prioritizing this matter and escalating it directly to our payment team for urgent investigation. We recognize that the lack of response and updates is unacceptable, and we are committed to resolving this swiftly and keeping you informed throughout.
Thank you for your patience, and again, we sincerely apologize for the inconvenience.
Kind regards,
Tyrone
Thank you for reaching out and sharing your experience we’re truly sorry to hear about the distress this situation has caused. We understand how critical it is for you to have clarity and access to your salary, and we deeply regret the delay and lack of communication you've encountered.
Please be assured that we are prioritizing this matter and escalating it directly to our payment team for urgent investigation. We recognize that the lack of response and updates is unacceptable, and we are committed to resolving this swiftly and keeping you informed throughout.
Thank you for your patience, and again, we sincerely apologize for the inconvenience.
Kind regards,
Tyrone
Discovery Bank's reply10 Nov 2025, 12:28
Official
Hi Nkosana,
Thank you for reaching out and sharing your experience we’re truly sorry to hear about the distress this situation has caused. We understand how critical it is for you to have clarity and access to your salary, and we deeply regret the delay and lack of communication you've encountered.
Please be assured that we are prioritizing this matter and escalating it directly to our payment team for urgent investigation. We recognize that the lack of response and updates is unacceptable, and we are committed to resolving this swiftly and keeping you informed throughout.
Thank you for your patience, and again, we sincerely apologize for the inconvenience.
Kind regards,
Tyrone
Thank you for reaching out and sharing your experience we’re truly sorry to hear about the distress this situation has caused. We understand how critical it is for you to have clarity and access to your salary, and we deeply regret the delay and lack of communication you've encountered.
Please be assured that we are prioritizing this matter and escalating it directly to our payment team for urgent investigation. We recognize that the lack of response and updates is unacceptable, and we are committed to resolving this swiftly and keeping you informed throughout.
Thank you for your patience, and again, we sincerely apologize for the inconvenience.
Kind regards,
Tyrone