CH
Cronje H

1 reviews | Active since Sept 2011

03 Jul 2015, 10:58

Discovery Web OTP's not sent

I was trying to complete a purchase on Takealot yesterday, but the Discovery Web OTP for paying with Discovery Miles wasn't working. <br> <br> I spoke to Nomzama, who first assured me that the email was sent successfully, even after I confirmed with her that I tested sms's from other sources etc.<br> <br> I later heard from Takealot that they were aware of a problem with Discovery SMS problem, even though Discovery themselves were not.<br> <br> I asked Nomzama for email feedback on why the sms wasn't sending, or to help me change the OTP mechanism but got no feedback.

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Replies (1)
Discovery Bank
Discovery Bank's reply06 Jul 2015, 11:50
Official
Hello cronjevanheerden,

Thank you for your comment and for bringing this matter to our attention.

As discussed, we have resolved this issue.

Regards

Gisela Peters
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za