DISCOVERY VITALITY - TRAVEL

I am not happy with Vitality travel services. I made a booking via Kulula ,payment went through and didn't not receive booking confirmation .I have been trying to get hold of Vitality Travel for the past 5 days with no luck, been kept on hold for almost an hr with no response, send out 100 emails with the query still NO RESPOND and yet You claim to be offering best customer service unfortunately it is the WORST FRUSTRATING service EVER. The question is , will I ever get my money back ?