RI
Ryan I
1 reviews | Active since Mar 2009
12 Oct 2020, 13:13
DISCOVERY USELESS BANK | Unhealthy banking
I am still waiting for Simphiwe to get back to me..... 4 weeks later.....I actually can't believe that I am having to follow up yet again, lodge another complaint on this site and chase after this useless bank FOR A CHANGE!!!
***!!
I find the level of service at this bank total disgusting, their systems are just as useless as their staff and bank, all of which have absolutely no regard for clients, your bank is arrogant and I would most certainly NEVER recommend your useless bank to anyone....simple feedback is too much to ask for...healthier banking my ass, the only thing your stupid bank does for my health is raise my blood pressure and send useless emails.
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Replies (1)
Discovery Bank's replyOfficial
19 Oct 2020, 11:38Goo day Ryan
Thank you for bringing your concern to our attention and please accept our apologies for the delayed response.
This is not the level of service we strive to provide.
As per our records we see that your card has been delivered, the request for compensation is still in process with management.
Furthermore, it does concern us to see your post regrading no callbacks being actioned when offered by our bankers. We have raised this with our Service Manager and this will be addressed with the bankers accordingly.
Again, please accept our sincere apologies for the inconvenience caused to you in this regard.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Thank you for bringing your concern to our attention and please accept our apologies for the delayed response.
This is not the level of service we strive to provide.
As per our records we see that your card has been delivered, the request for compensation is still in process with management.
Furthermore, it does concern us to see your post regrading no callbacks being actioned when offered by our bankers. We have raised this with our Service Manager and this will be addressed with the bankers accordingly.
Again, please accept our sincere apologies for the inconvenience caused to you in this regard.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Discovery Bank's reply19 Oct 2020, 11:38
Official
Goo day Ryan
Thank you for bringing your concern to our attention and please accept our apologies for the delayed response.
This is not the level of service we strive to provide.
As per our records we see that your card has been delivered, the request for compensation is still in process with management.
Furthermore, it does concern us to see your post regrading no callbacks being actioned when offered by our bankers. We have raised this with our Service Manager and this will be addressed with the bankers accordingly.
Again, please accept our sincere apologies for the inconvenience caused to you in this regard.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Thank you for bringing your concern to our attention and please accept our apologies for the delayed response.
This is not the level of service we strive to provide.
As per our records we see that your card has been delivered, the request for compensation is still in process with management.
Furthermore, it does concern us to see your post regrading no callbacks being actioned when offered by our bankers. We have raised this with our Service Manager and this will be addressed with the bankers accordingly.
Again, please accept our sincere apologies for the inconvenience caused to you in this regard.
Should you require any further assistance please contact us on ***.
Regards
Sibongile