Discovery understands Customer Care is the heart of the business.

I had an issue with a Bolt transaction where I got charged twice for the same trip. I don't remember who I spoke to however my call ref is #***7, the lovely lady I spoke to explained reserved charges and actual charges and how they work. She was right, the reserve charge was refunded back to my account. I wish I remembered her name but I'm sure you guys will know from the call reference. She is an asset to your customer care.