SP
Shirley P
1 reviews | Active since May 2014
01 Jun 2022, 13:23
Discovery Travel poor and ********* service
When news broke about Kulula grounding their flights I immediately called in to find out options due to travel and the consultant was unhelpful at all and suggested casually to book another flight if flights are still grounded by the 8th June 2022. So I must pay twice for flights was the best she can advise? On the website there was a cancel option for booking and decided to read the T&Cs before hitting the cancel and eventually got signed out due to inactivity. When I logged in to cancel the option was removed. This is very ********* and this is how such big corporates get away with ******** people out of refunds.
Helpful (0)
Replies (6)0
Replies (6)
Discovery Bank's replyOfficial
01 Jun 2022, 13:34Hi Shirley,
I am sorry for the service you got.
Please privately send us your travel dates and destination so that we can contact our team for assistance.
Regards
Palehelo
I am sorry for the service you got.
Please privately send us your travel dates and destination so that we can contact our team for assistance.
Regards
Palehelo
Discovery Bank's reply01 Jun 2022, 13:34
Official
Hi Shirley,
I am sorry for the service you got.
Please privately send us your travel dates and destination so that we can contact our team for assistance.
Regards
Palehelo
I am sorry for the service you got.
Please privately send us your travel dates and destination so that we can contact our team for assistance.
Regards
Palehelo
SP
Shirley P's updateReviewer Update
02 Jun 2022, 08:48Hi Palehelo,
I responded privately yesterday with details requested, awaiting revert and acknowledgement of thereof
I responded privately yesterday with details requested, awaiting revert and acknowledgement of thereof
SP
Shirley P's update02 Jun 2022, 08:48
Reviewer Update
Hi Palehelo,
I responded privately yesterday with details requested, awaiting revert and acknowledgement of thereof
I responded privately yesterday with details requested, awaiting revert and acknowledgement of thereof
Discovery Bank's replyOfficial
02 Jun 2022, 12:39Hi Shirley,
Please pardon my delayed response.
As per the latest information I have regarding the cancelled flights, Discovery Bank will be refunding your funds.
As for booking a new flight with the information you provided, my team was not able to assist as the kulula booking platform is unavailable for all new bookings including bookings for any local or international flights, car hire or accommodation.
This will remain in place until further notice, I apologize for all inconveniences caused.
Regards,
Palehelo
Please pardon my delayed response.
As per the latest information I have regarding the cancelled flights, Discovery Bank will be refunding your funds.
As for booking a new flight with the information you provided, my team was not able to assist as the kulula booking platform is unavailable for all new bookings including bookings for any local or international flights, car hire or accommodation.
This will remain in place until further notice, I apologize for all inconveniences caused.
Regards,
Palehelo
Discovery Bank's reply02 Jun 2022, 12:39
Official
Hi Shirley,
Please pardon my delayed response.
As per the latest information I have regarding the cancelled flights, Discovery Bank will be refunding your funds.
As for booking a new flight with the information you provided, my team was not able to assist as the kulula booking platform is unavailable for all new bookings including bookings for any local or international flights, car hire or accommodation.
This will remain in place until further notice, I apologize for all inconveniences caused.
Regards,
Palehelo
Please pardon my delayed response.
As per the latest information I have regarding the cancelled flights, Discovery Bank will be refunding your funds.
As for booking a new flight with the information you provided, my team was not able to assist as the kulula booking platform is unavailable for all new bookings including bookings for any local or international flights, car hire or accommodation.
This will remain in place until further notice, I apologize for all inconveniences caused.
Regards,
Palehelo
SP
Shirley P's updateReviewer Update
02 Jun 2022, 12:46Hi Palehelo,
Thank you for the revert, please can you advise the turnaround time for the refund in order to book with another airline?
Regards
Shirley
Thank you for the revert, please can you advise the turnaround time for the refund in order to book with another airline?
Regards
Shirley
SP
Shirley P's update02 Jun 2022, 12:46
Reviewer Update
Hi Palehelo,
Thank you for the revert, please can you advise the turnaround time for the refund in order to book with another airline?
Regards
Shirley
Thank you for the revert, please can you advise the turnaround time for the refund in order to book with another airline?
Regards
Shirley
SP
Shirley P's updateReviewer Update
02 Jun 2022, 13:13Hi Palehelo,
I see the flights are still active under my profile and have not been cancelled at all. You have not understood or addressed the query at hand as I firstly was not looking to rebook my flights with Kulula but cancel the active ones so I can rebook with another airline to mitigate the risk of missing this trip. Secondly Discovery has removed the cancel button which was previously there yesterday morning when I called in and now I can't cancel this booking on my end due to this Comair debacle.
I need the flights cancelled to make book with another airline. Discovery and Comair can't guarantee the flights recommence by the time I need to travel, as I need to ensure I travel on these dates and need to make alternative arrangement and not be impacted by this uncer*****y. The fact that Discovery Bank removed the cancel option is firstly *********, and frustrating as it leaves consumers at the mercy of your organization with a high likelihood of double booking should by some miracle Comair flights resume and one has purchased another set of flight tickets due to the inability to cancel.
Discovery Bank and your complaints department is not taking this query serious at all because the above concerns have not been addressed at all. The response and type of service received is no different from the consultant I spoke to yesterday, there is no conclusive action.
I see the flights are still active under my profile and have not been cancelled at all. You have not understood or addressed the query at hand as I firstly was not looking to rebook my flights with Kulula but cancel the active ones so I can rebook with another airline to mitigate the risk of missing this trip. Secondly Discovery has removed the cancel button which was previously there yesterday morning when I called in and now I can't cancel this booking on my end due to this Comair debacle.
I need the flights cancelled to make book with another airline. Discovery and Comair can't guarantee the flights recommence by the time I need to travel, as I need to ensure I travel on these dates and need to make alternative arrangement and not be impacted by this uncer*****y. The fact that Discovery Bank removed the cancel option is firstly *********, and frustrating as it leaves consumers at the mercy of your organization with a high likelihood of double booking should by some miracle Comair flights resume and one has purchased another set of flight tickets due to the inability to cancel.
Discovery Bank and your complaints department is not taking this query serious at all because the above concerns have not been addressed at all. The response and type of service received is no different from the consultant I spoke to yesterday, there is no conclusive action.
SP
Shirley P's update02 Jun 2022, 13:13
Reviewer Update
Hi Palehelo,
I see the flights are still active under my profile and have not been cancelled at all. You have not understood or addressed the query at hand as I firstly was not looking to rebook my flights with Kulula but cancel the active ones so I can rebook with another airline to mitigate the risk of missing this trip. Secondly Discovery has removed the cancel button which was previously there yesterday morning when I called in and now I can't cancel this booking on my end due to this Comair debacle.
I need the flights cancelled to make book with another airline. Discovery and Comair can't guarantee the flights recommence by the time I need to travel, as I need to ensure I travel on these dates and need to make alternative arrangement and not be impacted by this uncer*****y. The fact that Discovery Bank removed the cancel option is firstly *********, and frustrating as it leaves consumers at the mercy of your organization with a high likelihood of double booking should by some miracle Comair flights resume and one has purchased another set of flight tickets due to the inability to cancel.
Discovery Bank and your complaints department is not taking this query serious at all because the above concerns have not been addressed at all. The response and type of service received is no different from the consultant I spoke to yesterday, there is no conclusive action.
I see the flights are still active under my profile and have not been cancelled at all. You have not understood or addressed the query at hand as I firstly was not looking to rebook my flights with Kulula but cancel the active ones so I can rebook with another airline to mitigate the risk of missing this trip. Secondly Discovery has removed the cancel button which was previously there yesterday morning when I called in and now I can't cancel this booking on my end due to this Comair debacle.
I need the flights cancelled to make book with another airline. Discovery and Comair can't guarantee the flights recommence by the time I need to travel, as I need to ensure I travel on these dates and need to make alternative arrangement and not be impacted by this uncer*****y. The fact that Discovery Bank removed the cancel option is firstly *********, and frustrating as it leaves consumers at the mercy of your organization with a high likelihood of double booking should by some miracle Comair flights resume and one has purchased another set of flight tickets due to the inability to cancel.
Discovery Bank and your complaints department is not taking this query serious at all because the above concerns have not been addressed at all. The response and type of service received is no different from the consultant I spoke to yesterday, there is no conclusive action.
Discovery Bank's replyOfficial
02 Jun 2022, 14:00Hi Shirley ,
Once a transaction gets authorized, Discovery Bank does not offer client the option to cancel.
The merchant you have booked with has up to 7 working days to bank these funds of which if they are not banked they will clear back into your account at the end of the 7 working days.
The cancel option you are referring to might be pertaining to Kulula's flights being grounded as mentioned above, you would have to take this up with Kulula directly.
In your case, Discovery Bank will assist with refunding the flights you have already booked for should the funds be debited off your account, as for cancelling the flights please do so directly with Kulula.
Regards,
Palehelo
Once a transaction gets authorized, Discovery Bank does not offer client the option to cancel.
The merchant you have booked with has up to 7 working days to bank these funds of which if they are not banked they will clear back into your account at the end of the 7 working days.
The cancel option you are referring to might be pertaining to Kulula's flights being grounded as mentioned above, you would have to take this up with Kulula directly.
In your case, Discovery Bank will assist with refunding the flights you have already booked for should the funds be debited off your account, as for cancelling the flights please do so directly with Kulula.
Regards,
Palehelo
Discovery Bank's reply02 Jun 2022, 14:00
Official
Hi Shirley ,
Once a transaction gets authorized, Discovery Bank does not offer client the option to cancel.
The merchant you have booked with has up to 7 working days to bank these funds of which if they are not banked they will clear back into your account at the end of the 7 working days.
The cancel option you are referring to might be pertaining to Kulula's flights being grounded as mentioned above, you would have to take this up with Kulula directly.
In your case, Discovery Bank will assist with refunding the flights you have already booked for should the funds be debited off your account, as for cancelling the flights please do so directly with Kulula.
Regards,
Palehelo
Once a transaction gets authorized, Discovery Bank does not offer client the option to cancel.
The merchant you have booked with has up to 7 working days to bank these funds of which if they are not banked they will clear back into your account at the end of the 7 working days.
The cancel option you are referring to might be pertaining to Kulula's flights being grounded as mentioned above, you would have to take this up with Kulula directly.
In your case, Discovery Bank will assist with refunding the flights you have already booked for should the funds be debited off your account, as for cancelling the flights please do so directly with Kulula.
Regards,
Palehelo