Discovery takes R4k from our account and puts us under financial strain and refuses to help us

Discovery has once again taken money from our account and made the next month of paying for groceries and living expenses tough. Not sure why I am still a client at this stage. They first took R1k from me earlier this year for "misusing their security." This was an honest mistake and I pleaded for a refund as they never sent any security to my location or checked on me at all, they just fined me. It's been months and nothing. This month they took 4k from my wife's account after she entered the correct pin and as we had done our budgeting and allocated money to the household accounts, they started taking from every account to make the balance and now we are R4k less for groceries, insurance, fuel and other household expenses. We phoned them and once again begged and pleaded for help and even in tears, they said that nothing would be done. Discovery Bank does not value its clients and has continuously put strain on South African families without remorse. Please, we desperately need help! R4k impacts us heavily.