Discovery takes almost double the fees I am supposed to pay!!!

I am absolutely fed up with Discovery.

1. I received a new card mid last year (with a hassle...) and since then they have made it impossible to activate my online account. Why do you think I have this card, it is BECAUSE I want to be able to shop online. I have followed all the steps provided, were transferred numerous times to other internal call centres and eventually were given a number where no one answers. I honestly do not know what you expect me to do?? 2. Last year I queried why the incorrect account fee were deducted from my account. This was correct, but geez... looks like I have to auth everything you do as I saw on my latest statement that you are charging me almost DOUBLE the monthly account service fee for my Gold account??? THIS IS THEFT. My statement shows a deduction of R72.50, while I am supposed to pay R43.38. EXPLAIN THIS. 3. I also queried a payment last year where more money were deducted from my Discovery card than what was on the slip (Gautrain). I just received a response that Discovery can't do anything..blah blah blah. Well, I have to tell you - your service is ****. I have subsequently opened another account with another bank and have been able to do everything I need to with this credit card. Also, when I recently purchased something online and the service provider did not meet the agreement (send me the tickets I bought), this bank immediately assisted me in cancelling the transaction.

I have been a client since 2010, but you can't make me feel less important than what you already have. Please do not phone me, I do not want to speak to any of your consultants, and I do not want to be transferred to another department. If you are at all interested in assisting me, please correct the fees on my account HISTORICALLY and send me proof, and ensure that I can shop online, ALTERNATIVELY, please just email me the cancellation form so that I can end this horrible relationship immediately.