SG
Stuart G

1 reviews | Active since Dec 2011

09 Mar 2024, 09:28

Discovery still has to discover what a professional service is about.

I am trying to register with discovery bank to gain benefits for various services and it is a bit of a circus,obviously their support is not up to scratch.I currently bank with Investec.So far Discovery falls far short of Investec.I would not recomend them unless you have absolutely no other options.Investec seems to have the track record to provide a true personal banking experience.I am still waiting for Discovery Management to get back to me. I will add additional comments to this review as it rolls out.At the moment I am on the edge of cancelling everything.

0
Replies (3)
Discovery Bank
Discovery Bank's reply11 Mar 2024, 11:33
Official
Hi Stuart

We appreciate your feedback.

For us to confirm all details and the nature of your query, is this regarding the recent interaction regarding a transaction that took place from your Transaction Account? 

Best regards,
Mpho
SG
Stuart G's update11 Mar 2024, 12:05
Reviewer Update
It is the process. To the registeation The transaction was not a major issue.That just annoyed me and all issues up to and then after after the transaction.This was the wake up call to look into the cissue and is separate. Feel free to call me
Discovery Bank
Discovery Bank's reply27 Mar 2024, 11:51
Official
Hi Stuart 

Thank you for your reply. 

Please advise your dissatisfaction regarding the application process so we can forward the details through to our Complaints team. We would appreciate this feedback as we are always looking for ways to improve our services and products. 

Best regards,
Mpho