*********** DISCOVERY STAFF

I have been with Discovery Health for a number of years and this year decided to take the plunge and join Discovery Vitality. All was great until I need to have a transaction account to take advantage of the discounts. So, I joined Discovery Bank and received a debit card. Thereafter I was invited to link my profile to Checkers for additional points, which I did, but then couldn't take advantage of the offer unless I had a credit card. So, 3 months ago I app**** and submitted all the relevant documents that they needed. I was then informed that they would be granting me a credit card. The card was delivered over a month ago. I immediately try to scan the barcode to activate the card, but low and behold I get informed; card activation declined. I immediately contact Discovery. After being past from pillar to post for over an hour, I am informed by the last gentleman that I was interacting with, that he would need to phone me back as he had to escalate the issue. 4 weeks later and I am still waiting, However, come the new month, I get informed that my card is in arrears, and I need to pay R100 by the 4th November. This arrears amount relates to the R150 initiation fee! I immediately pay the full amount due but then I notice on my profile on the app that it states that I am in bad standing and hence cannot accumulate points from my Checkers shopping... I immediately contact Discovery and 4 transfers later, I reach a helpful lady; Caron, who advises me that the card is all good and that she would escalate the issue to higher management. So low and behold, I go off to shop and try pay with my Discovery credit card - doesn't the card get declined and now I am embarrassed to say the least. I phone Discovery once again and manage to get hold of the same Caron, who informs me that she hasn't heard anything back from management and doesn't know why the card was declined - she leaves me hanging for 45 minutes whilst she tries to resolve the problem. She eventually comes back to me and informs me that another gentleman by the name of Michael is going to contact me. Shortly after putting the call down, Michael does phone me and this is where the entire debacle goes pear-shaped... Michael informs me that I should never have received this credit card, and he cannot do anything to resolve the matter - that is blatantly his answer!!!! When I question the R150 initiation fee, he states that they will refund that to me!! When I question my additional funds in excess of R20K in the account, he states that I can still use the debit card and virtual card. When I ask to speak to someone higher up in charge, he states that he will get someone to phone me - needless to say I am still waiting!!! What a bunch of *********** idiots!!!!!!!!!!