TO
Thornton O

1 reviews | Active since Oct 2019

06 Oct 2021, 19:18

Discovery spelling product not based around customer needs.

I recently app**** for a discovery gold bank account. Unfortunately the benefits ate not transparently laid out as shown on the brochure. If you don't take the suite which includes the credit card, if you qualify, none of the other vendor benefits become available to you. This marketing strategy is definitely not transparent. I feel you are being sold a product which does not meet your needs. Keep in my mind they take a fee every month for this account that really doesn't give you much at all. To earn interest set amounts must be kept in an account. Please note this is on a transactional account into which a salary can be paid. Think about everyday living, so the only way to do this is by placing money into your vitality savings, so there is potential interest you can bank on. So no gym benefits, no dischem, groceries, uber petrol or any other. if you don't take a suite with a credit card on which you must spend a certain amount to earn points for your benefits. So please consider carefully beforehand you take out an account. As the marketing is wonderful the product, wellnot so much.

0
Replies (3)
Discovery Bank
Discovery Bank's reply07 Oct 2021, 10:11
Official
Hi Thornton

I'm sorry for any confusion this caused you.

All information relating to our products are made available to everyone on the Discovery Website. It's true that our high-end products offer more benefits and rewards, but that's because you would pay more for these. Not only does our banking suite offer great benefits, but so do our standalone credit cards and transaction accounts. 

If you'd like to find out more about our products and what benefits you'd get, please follow the link: https://www.discovery.co.za/marketing/shared-value-stack/.

Regards
AJ
TO
Thornton O's update07 Oct 2021, 10:24
Reviewer Update
I'm sorry but I don't agree and the response you provided is vague.
It is not made clear when applying for an account that you need to have a full suite to have benefits. What's the point of the account if you don't get benefits. Everything must be clear and simple, the marketing strategy is done in such a way, that you get the impression you have all the information but it really is not the case. But not to worry, I already cancelled the card.
TO
Thornton O's update20 Nov 2022, 10:15
Reviewer Update
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Above information sourced on https://www.google.com/search?sxsrf=ALiCzsaTxCa-eTZXieqEDRBVXKOLaJRr8g:***&q=How+do+I+lodge+a+complaint+with+the+Consumer+Protection+Act%3F&sa=X&ved=2ahUKEwj2pKrMprz7AhULa8AKHUZND8oQzmd6BAgUEAU&biw=1536&bih=723&dpr=1.25