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godfreyshibyeni G
1 reviews | Active since Jul 2010
13 Mar 2024, 19:33
Discovery sold my personal details to RCS
I received a call from RCS, the agent was offering me a loan. When I asked where she got my number, she said Discovery gave her my details. I don't understand, because Discovery subscribes to POPI, how did my details end up with RCS, when I did not agree to my details being handed to sales call center. This happens immediately after I closed my account, al the time when I had an account i never got called. I need some answers.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
15 Mar 2024, 14:19Hi Godfrey
Thank you for reaching out to us.
We would not share your personal details due to the POPI Act, we have logged a complaints with our executive team for further investigations.
Best regards,
Mpho
Thank you for reaching out to us.
We would not share your personal details due to the POPI Act, we have logged a complaints with our executive team for further investigations.
Best regards,
Mpho
Discovery Bank's reply15 Mar 2024, 14:19
Official
Hi Godfrey
Thank you for reaching out to us.
We would not share your personal details due to the POPI Act, we have logged a complaints with our executive team for further investigations.
Best regards,
Mpho
Thank you for reaching out to us.
We would not share your personal details due to the POPI Act, we have logged a complaints with our executive team for further investigations.
Best regards,
Mpho
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godfreyshibyeni G's updateReviewer Update
15 Mar 2024, 18:22What is a Turn around time for your investigation?
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godfreyshibyeni G's update15 Mar 2024, 18:22
Reviewer Update
What is a Turn around time for your investigation?
Discovery Bank's replyOfficial
18 Mar 2024, 09:54Hi Godfrey
The turn around time for our complaints cases is 21 working days, due to the nature of your query it may be slightly different.
However one of our Executive Managers will reach out to you soonest.
Best regards,
Mpho
The turn around time for our complaints cases is 21 working days, due to the nature of your query it may be slightly different.
However one of our Executive Managers will reach out to you soonest.
Best regards,
Mpho
Discovery Bank's reply18 Mar 2024, 09:54
Official
Hi Godfrey
The turn around time for our complaints cases is 21 working days, due to the nature of your query it may be slightly different.
However one of our Executive Managers will reach out to you soonest.
Best regards,
Mpho
The turn around time for our complaints cases is 21 working days, due to the nature of your query it may be slightly different.
However one of our Executive Managers will reach out to you soonest.
Best regards,
Mpho
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godfreyshibyeni G's updateReviewer Update
25 Apr 2024, 15:40It has been 28 working days. Still no feedback?
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godfreyshibyeni G's update25 Apr 2024, 15:40
Reviewer Update
It has been 28 working days. Still no feedback?