Discovery shocking Service level and even worse customer 'care'

Absolutely shocking. For 2 months now I have been on the phone to Discovery bank to stop a vender from taking money out of my account. Last week I was finally told they have put a hold on it. Guess what, another R2661 went off my account, so its now R6000 that goes to a vender where the account was stopped 3 months ago. Their consultants are clueless not knowing what to do as its a mandate and not a debit order. I will close my bank account, move my investments and move my insurance and medical aid to a company that actually knows what they are doing. Pathetic!!!