Discovery service keeps getting worse

I'm such a Discovery fan, but I honestly keep being disappointed. First it was my provident fund and now I've been trying to apply for an account with the bank for the last 3 months and the service has been nothing short of **********. At first I had someome promise to call me back and of course they never did. I called into the call center 2 weeks later and the first agent I spoke to gave me incorrect information the 2nd one promised to call me back - this was probably in December and I'm still waiting for a call back.

To make it worse, I've now started trying the application process on the site and it just keeps loading. This has been going on for 4 days.

Please, I keep losing faith in Discovery with every experience.