BS
Bongani S
1 reviews | Active since Sept 2020
12 May 2021, 08:47
Discovery ****
For 3 months I have been trying to cancel a credit card that I have not used for years. I I got this card to activate the vitality benefit for apple watch, via FNB, this was even before Discovery bank came into being. Once the contract was up (24months) I never used this facility since, dont even know where that card is......This bank refuses to cancel the credit card and keeps on attempting to debit my account with monthly fees. This is highly ********* and to think that I was considering switching banks from FNB to them, good thing I never did. Next I need to also cancel the Vitality ****. I'm done with Discovery, cant do business with ********* people
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Replies (6)0
Replies (6)
Discovery Bank's replyOfficial
12 May 2021, 09:11Good day Bongani
Thank you for reaching out to us and bringing your concerns to our attention. Apologies for all the inconvenience caused in this regard.
We will investigate and log an account closure request for you.
Regards
Sibongile
Thank you for reaching out to us and bringing your concerns to our attention. Apologies for all the inconvenience caused in this regard.
We will investigate and log an account closure request for you.
Regards
Sibongile
Discovery Bank's reply12 May 2021, 09:11
Official
Good day Bongani
Thank you for reaching out to us and bringing your concerns to our attention. Apologies for all the inconvenience caused in this regard.
We will investigate and log an account closure request for you.
Regards
Sibongile
Thank you for reaching out to us and bringing your concerns to our attention. Apologies for all the inconvenience caused in this regard.
We will investigate and log an account closure request for you.
Regards
Sibongile
BS
Bongani S's updateReviewer Update
12 May 2021, 10:14Hi Sibongile, that's what I've been told numerous times before. Look at my record there, you will see I called a couple of times, each time I have to explain my story to a different consultant and they tell me they'll get back to me as they are still waiting for a response from "management". I then ask if I can be given a number to the decision makers/credit facility department, and I'm told that department doesn't allow inbound calls. I have been waiting ever since, meanwhile Discovery continues to send me sms's and emails about fee charges and sends debit order requests to my bank. This is highly *********
BS
Bongani S's update12 May 2021, 10:14
Reviewer Update
Hi Sibongile, that's what I've been told numerous times before. Look at my record there, you will see I called a couple of times, each time I have to explain my story to a different consultant and they tell me they'll get back to me as they are still waiting for a response from "management". I then ask if I can be given a number to the decision makers/credit facility department, and I'm told that department doesn't allow inbound calls. I have been waiting ever since, meanwhile Discovery continues to send me sms's and emails about fee charges and sends debit order requests to my bank. This is highly *********
Discovery Bank's replyOfficial
12 May 2021, 15:51Good day Bongani
I understand your frustration in this regard.
Please advise if you have also done the below previously.
Log in to online.discovery.bank - if you don’t have login details select REGISTER
Once you are logged in, we may ask you to verify some personal information. We’ll then display the default ACCOUNTS page, which lists your accounts
Select Close Account on the account tile for the credit card account you want to close.
Regards
Sibongile
I understand your frustration in this regard.
Please advise if you have also done the below previously.
Log in to online.discovery.bank - if you don’t have login details select REGISTER
Once you are logged in, we may ask you to verify some personal information. We’ll then display the default ACCOUNTS page, which lists your accounts
Select Close Account on the account tile for the credit card account you want to close.
Regards
Sibongile
Discovery Bank's reply12 May 2021, 15:51
Official
Good day Bongani
I understand your frustration in this regard.
Please advise if you have also done the below previously.
Log in to online.discovery.bank - if you don’t have login details select REGISTER
Once you are logged in, we may ask you to verify some personal information. We’ll then display the default ACCOUNTS page, which lists your accounts
Select Close Account on the account tile for the credit card account you want to close.
Regards
Sibongile
I understand your frustration in this regard.
Please advise if you have also done the below previously.
Log in to online.discovery.bank - if you don’t have login details select REGISTER
Once you are logged in, we may ask you to verify some personal information. We’ll then display the default ACCOUNTS page, which lists your accounts
Select Close Account on the account tile for the credit card account you want to close.
Regards
Sibongile
BS
Bongani S's updateReviewer Update
12 May 2021, 16:12That I have done. I couldn't complete the process because the system asked me to accept a liability for fees. This I am not willing to pay! I have never used the facility, I cancelled early in the month, what does Discovery want me to pay for? The bank has been taking my money for years for a facility I have not even been using. I am not paying another cent.
Please if you can, read some of the notes captured by the consultants of my conversations with them. I have explained the same to them.
.
Please if you can, read some of the notes captured by the consultants of my conversations with them. I have explained the same to them.
.
BS
Bongani S's update12 May 2021, 16:12
Reviewer Update
That I have done. I couldn't complete the process because the system asked me to accept a liability for fees. This I am not willing to pay! I have never used the facility, I cancelled early in the month, what does Discovery want me to pay for? The bank has been taking my money for years for a facility I have not even been using. I am not paying another cent.
Please if you can, read some of the notes captured by the consultants of my conversations with them. I have explained the same to them.
.
Please if you can, read some of the notes captured by the consultants of my conversations with them. I have explained the same to them.
.
BS
Bongani S's updateReviewer Update
18 May 2021, 09:43 These ****** continue with their ******ion tactics. Discovery mafia refuses to close a credit card I do not want and do not use. I will take this fight to the social media streets
BS
Bongani S's update18 May 2021, 09:43
Reviewer Update
These ****** continue with their ******ion tactics. Discovery mafia refuses to close a credit card I do not want and do not use. I will take this fight to the social media streets
BS
Bongani S's updateReviewer Update
20 May 2021, 10:37Disaster of a bank this one I tell you!!!! Don't get involved with these people. frustration galore
BS
Bongani S's update20 May 2021, 10:37
Reviewer Update
Disaster of a bank this one I tell you!!!! Don't get involved with these people. frustration galore