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Tazz - -
1 reviews | Active since May 2019
16 Sept 2020, 10:12
Discovery say my money is 'missing', when we have proof they have it
I had a refund issued to my account on 10th of July 2020. It is now 16 September and Discovery still can't "locate the payment" despite me sending them references and even tracing numbers. Seems like they just don't want to give their clients their money back and would rather sit with it and pretend its missing (for two months and counting...)
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Discovery Bank's replyOfficial
19 Oct 2020, 19:36Hi Tazz
Apologies for the delayed response. At Discovery Bank, we pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating. I've had a look at your account and I can see that your query has already been resolved.
Regards
AJ
Apologies for the delayed response. At Discovery Bank, we pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating. I've had a look at your account and I can see that your query has already been resolved.
Regards
AJ
Discovery Bank's reply19 Oct 2020, 19:36
Official
Hi Tazz
Apologies for the delayed response. At Discovery Bank, we pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating. I've had a look at your account and I can see that your query has already been resolved.
Regards
AJ
Apologies for the delayed response. At Discovery Bank, we pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating. I've had a look at your account and I can see that your query has already been resolved.
Regards
AJ