DISCOVERY ROBBING THE CONSUMER A MIROR OF THE ANC

Dear Dr. Gore,

I am writing to formally request the waiver of the R2000 bank reinstatement fee as I seek to reactivate my Discovery medical aid and savings account. Having faced financial difficulties over the past four years, I am now in a position to resume my contributions and remain committed to Discovery as a long-standing client.

Key Points: Multi-Product Relationship: I hold an Easy Equities account with Discovery, reinforcing my loyalty to your ecosystem.

Unnecessary Barriers: Despite my willingness to rejoin, the R2000 fee is an unfair obstacle for a returning client.

Broken Promises: Previous calls to your team resulted in wasted time (over an hour each) and unfulfilled commitments to follow up.

A Serious Concern: Discovery’s reluctance to support returning clients—while maintaining indirect ties to ANC-aligned entities like Thebe Investment Corporation (via HCI’s 10% stake in Discovery Bank, per BusinessLive 2018)—raises questions. If Discovery truly operates independently of political patronage, why impose punitive fees reminiscent of state-style bureaucracy?

My Request: Waive the R2000 fee to facilitate my full reinstatement.

For me to activate my medical insurance with Discovery Health and my savings accounts are reactivated without penalty.

I expect a resolution within 5 business days. Failure to address this fairly will leave me no choice but to escalate to the Council for Medical Schemes, the Ombudsman for Banking Services, and public platforms.

I trust you will act in the spirit of fairness that Discovery claims to uphold.