Discovery Roadside Assist poor response time

RE Case No.: NG-H896-01<br> Myself and a friend broke down on the N3 between Durban and Pietermaritzburg on Sunday evening after coming back from competing in the Iron Man. Called Discovery Roadside Assist (I am on Discovery and have a Petro Card) at 16h20, received an SMS at 16h30 with case number and SMS saying \will receive another SMS shortly"with the details of the tow truck who would be assisting. Phoned again an hour later after not hearing anything and no SMS"