Discovery Remote Banking a nightmare!!!

My email and cell number was compromised. The in house app can't be verified. The process is way too long get log in credentials and to sort things out. 3 weeks and still counting I had no choice but to close my account as getting access to my money is faster closing the account than doing a manual verification process. As a remote bank Discovery should be on the ball to resolve issues!! Better to bank with a physical bank where you can walk in and get another card and banking app issues can be sorted out immediately. Don't waste your time with Discovery.Agents are competent making up for managers apathy !!!! Too bad these agents can't fix the problem they would do a better job than managers who can't even verify credentials!!!! Sad!!!