CW
Chia-Yu Wei

1 reviews | Active since Oct 2010

25 Mar 2016, 06:49

Discovery refuse to cancel my credit card

I moved to China in early March-2016. Before I left South Africa, I made the point to call Discovery to cancel my credit card and pay all my outstanding fees.<br> I have waited for them to cancel my card.<br> But recently, I just received my credit card bill for March (which there is no expense, because I cut up my card already) but there was a card fee.<br> I wrote to Discovery to enquire why they won't cancel my card. I have received no reply.<br> <br> I want my card cancelled and I am no longer in the country, so I am not going to waste my time and money to call South AFrica to sort this out.<br> Discovery, please contact me by email to sort this out!<br> [Email Removed]<br> <br> Thank you.

0
Replies (1)
Discovery Bank
Discovery Bank's reply29 Mar 2016, 14:27
Official
Hello reagw83,

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologize for the delay in finalizing this matter.

We have emailed you confirmation about your account closure.

Thank you for kind patience and understanding.

Your reference number is - ***.

Regards,

Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard